They've stayed open past their closing times many times when I've needed help. They've never turned me away when I've needed them. The restrooms were very well-stocked at this provider's office. They always have toilet seat covers, paper towels and toilet paper and never run out. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary.