They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it. Not only did I find a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance. It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional.