Reviews for MT Pleasant Hospital for Animals in Newtown, CT

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I rarely write reviews but our most recent experience inspired me to do so! review of this We adopted our first ever kitty (named Lorelei) from a shelter in North Haven about 12 years ago. Soon after adoption, we took her to the nearest Vet clinic. It wasn’t the greatest experience. In part because they tried to sell all kinds of tests, scans etc. It felt as though we were renting a car where the rental agency tries to scare you into buying all sorts of additional coverages. Thereafter, we moved to another clinic in Cheshire area for a couple years. While it was a good experience, somehow it felt short of our expectations. We then landed at Mt Pleasant Hospital for animals in Newtown. It has been a wonderful experience from the very beginning. More on that in a moment. In between, I moved to Sweden. It was an elaborate process of tests, vaccinations and documentation etc to be completed before we Lorelei aka Google could be on her way to her maiden air travel and that too to Sweden. Dr Vali walked us through each step and was instrumental in ensuring that we had everything we needed! He even sent us to another clinic to avoid delays because their clinic was very busy and wouldn’t be able to run a test in time! Can’t thank him enough for that. Three years later (2017) we returned to the US but this time to the west coast in Seattle. During all this time every now and then Dr Vali would enquire about Lorelei’s welfare! That’s how much he cares about his patients! About six months back, we moved back to Connecticut. Among all the uncertainties the only thing we were certain about was that Lorelei would once again get excellent care! We promptly got her back into Dr Vali’s care. Back in Seattle, Lorelei was being evaluated every six months under a a “wellness plan” for which we were paying on monthly basis. When I suggested similar schedule to Dr Vali, his response was- “sure you can come in and we can have a beer”! In other words, it wasn’t needed! He could have said yes but he didn’t and that tells me that this hospital isn’t out there to take our money!!
During the time we have been away, the hospital has been beautifully renovated with expanded space in the check-in / waiting area.
About two weeks ago (Dec 10th), Lorelei developed acute abdominal discomfort. Dr Vali recommended that we take her to the nearest emergency hospital (his staff helped us locate one) and follow up with him the next day. During this process, we discovered that our kitty has developed either acute or chronic kidney failure. Dr Vali took her in the very next day and came up with a short and long-term treatment plan. He explained everything to us in detail so that we understood what all was to be done and could make an informed decision! Lorelei had an overnight stay at the hospital. Her renal function has significantly improved since! Of note, the care and compassion with which the animal technician Claire handled Lorelei was exceptional! Same caring attitude was shown by Emily at the check out counter. And, Angie who helped us with scheduling, coordinating and with communication before, during and after Lorelei’s stay at the hospital has been truly exceptional too! Our collective experience tells me that the entire staff at Mt Pleasant hospital is genuinely caring and compassionate which is what one would want for one’s furry family members and is definitely a true sign of a great hospital!! In addition, the facility is always very clean which is important to me! We strongly recommend Mt Pleasant Hospital for animals in Newtown!

by Anil Karihaloo xxx.xxx.141.182

December 26, 2021

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I had a german shepherd mix breed. when she was about 4 years old I had switched to mt pleasant. dr vali has always been kind and attentive to my dog. also at this time I had adopted a 2 year old lab mix.
my lab mix had a hematoma when she was 3 year old. dr vali gave me two options for the surgery. since I was very concerned about the surgery, one of the vet techs text me when the surgery was over and everything went well. I was very pleased with the service I received. last year my shepherd developed cancer in her back leg. it was swollen and double the size. she was 14 years old. dr vali saw her in the office and was very compassionate once again. he told me I needed to make a decision. I had emailed him several times and he always responded back to me the same day. when it came time to put my shepherd down, mt pleasant came to my house and performed the procedure. they were once again very pleasant and comforted me the entire time. they did not rush me. they waited until I was calm and all was done. they let me say good bye and once again comforted me with kind words.

I also recommended mt pleasant to one of my friends when their shepherd had health issues. they were pleased.

by maryann xxx.xxx.145.101

October 22, 2014

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Do you feel that you could have received better service somewhere else?

Yes, I think I could have gotten better service elsewhere

Was this veterinarian friendly?

Not Really

Does this provider offer any coupons, discounts or promotions?

Never. I don't think they care about helping their clients save money

Did this provider seem well-trained and experienced?

Not really, I was hoping for someone with more experience

Did a staff member acknowledge or greet you when you entered?

Briefly, but they didn't make an effort to help me

by Anonymous xxx.xxx.112.191

October 15, 2012

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Did this provider answer all of your questions?

Yes

Was this provider's staff friendly?

Yes

Did you leave the office feeling satisfied with your visit?

Yes

Was this provider's office easy to locate?

Absolutely! It couldn't have been easier!

Are you going to visit this provider again?

Without a doubt!

by Anonymous xxx.xxx.45.94

May 07, 2012

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Was it easy to find parking at this provider's office?

Extremely easy, and close to the entrance

Did this provider seem irritated to be working with you?

Not at all, they were glad to help me with anything I needed

Did this provider seem well-trained and experienced?

Absolutely, they were an expert!

Was this provider's office clean?

It was satisfactory

by Anonymous

July 11, 2011

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