I've been other places that left me unattended for quite awhile, but not here. They would never leave me unattended and they always go the extra mile to make me feel cared for. As far as boarding facilities go this is one of the better ones that I have seen and I feel confident that the staff takes great care of my pets.They try to make pets feel as safe and comfortable as possible. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. When I left their office I had a very clear understanding of my pet's condition. I can tell that it is important to them to make sure all of their clients never leave feeling confused.