It was pretty hard to find the building, but I eventually found it. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly.