I feel like they go out of their way to accommodate my schedule. I always get the appointment time I want. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The staff here goes above and beyond to make my pet and me feel at home. They are the friendliest people! I love how attentive they are here. Even when notified that they have a personal phone call, they always wait to take it later. Their full attention is always on me and it makes me feel special. And james brinson and mariah farmer are the best techs in the world they rock for my pooch