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Airport Veterinary Clinic

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Airport Veterinary Clinic

Destin, FL

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Airport Veterinary Clinic
Airport Veterinary Clinic
(15 Reviews)
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900 Airport Road Destin, FL 32541
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Consumer Feedback

(15 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
I've always had very positive things to say about Airport Vet, that is until today. Today, I spoke with the office manager, an angry and insulting lady, whom I had never spoken to before.

The problem concerned a bill that was paid in full, at the time of service. Now, four to five months later, the manager told me I owed an additional $120.00 due to being undercharged for some pills, for my pet. I told her that had I known the pills, primarily Cosequin for dogs, were $129.00 I would have declined the purchase. (As it was, I purchased -basically- the same pills, Cosequin for daogs, at Wal-Mart for $12.97).

My upsetness concerned, not the fact that I was being dunned for a mistake by Airport Vet, but the rude attitude of the manager. After explaining the whole story to her, she reprimanded me by intimating that I knew I was cheating Airport Vet because I had to know the pills were more costly that what I was charged. (Yes, really).

I explained to her that I did not eyeball the line items on the bill, at the time of service, but just looked at the total and paid. Traditionally, even in a restaurant, I look to see if the total is in line with my estimate of the charge. When I go to Wal-Mart to shop for food I do not look at every price before, or after, I pay. My experience in shopping for food allows me to look in my cart and come up with an approximate cost. Only if that estimate turns out to be not in line do I question the food bill. I do the same at restaurants. Right or wrong, smart or stupid that's what I do.

She didn't believe me and said so. She asked me what pharmacy could I go to and get 60 or 90 pills for $9.00, the original price for the pills on the vet bill. I told her that I'm charged exactly $9.00 for a three month supply of many of my daily medications. (Her question was not relevant to my "estimate" argument.).

However, she wouldn't give up. She continued her abusive harangue by telling me there was no way I didn't know the true cost of the pills. I told her I was offended by her insinuation and by her offensive tone, and that I would not be returning to Airport Vet, where I had been going with my pets for almost 15 years. She said that was fine, but I needed to pay the $90.00. Sad how a bad employee can hurt an otherwise fine establishment. I told her I was not going to pay, so I guess I'll be getting a letter form a credit collector.

A smart manager would have suggested to "split" the difference so as not to lose a very good customer.

Aside form the manger, I still give Airport Vet 5 stars.
by Joe xxx.xxx.149.101
March 28, 2018
Dr. Lyon is great. Very reasonable.
by eve xxx.xxx.214.148
December 28, 2015
Very caring, really listens and cares about the health and happiness of animals?
by Lori xxx.xxx.162.22
January 12, 2015
Were the waiting room chairs comfortable while waiting for your pet?
They were average
Would you recommend this provider to others?
Yes
Did this provider show attention to detail?
Absolutely
Did you feel that this veterinarian's pricing was fair?
Yes, I thought it was fair
Would you refer this provider to a family or friend?
Definitely
by Anonymous xxx.xxx.39.107
August 15, 2014
Would you recommend this provider to others?
Yes
Were the waiting room chairs comfortable while waiting for your pet?
They were average
by Anonymous xxx.xxx.6.66
June 27, 2014
Did you leave the office feeling satisfied with your visit?
Completely!
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Does this provider always put the customer first?
Yes, they always put customers first
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.122.54
November 27, 2013
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Are you going to visit this provider again?
Without a doubt!
Is this provider's business conveniently located?
Yes, it is very conveniently located
Was the waiting area spacious?
Yes
by Anonymous xxx.xxx.186.34
October 24, 2013
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Were the kennels and holding areas clean?
Absolutely, the kennels and holding areas were some of the cleanest I have ever seen
Does this provider remember you by name?
Sometimes, but not always
Did you leave the animal hospital feeling satisfied with your visit?
Completely!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.6.4
June 16, 2013
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Did this provider seem up-to-date with the current advancements in their field?
Yes
Was this provider's office too cold?
No, it was fine
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.54.142
February 09, 2013
Did this provider rush your appointment?
No
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was this veterinarian gentle when caring for your pet?
Unbelievabley gentle, it is very apparant they truly care about pets well-being and comfort
Was it easy to make an appointment with this provider?
Yes! It was effortless!
by Carol xxx.xxx.89.251
December 21, 2012
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Map and Directions
900 Airport Road, Destin, FL 32541