They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. I got an appointment quickly. I've never had to wait too long.