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Bethel Animal Hospital

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Bethel Animal Hospital
Bethel Animal Hospital
(4 Reviews)
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26 Grassy Plain Street Bethel, CT 06801
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Consumer Feedback

(4 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Recommended
3 star average for Recommended
Value
3 star average for Value
Staff
3 star average for Staff
We just moved to this area. Finding a decent Vet seems to be the only difficult process invloved in this major transition.

I want to preface this review with a comment about most people and their animal kids...aka "pets". Most people consider their pets family members, animal children. It's the people working in the medical service industry for animals and humans a like who need sensitivity training. it's a given that pet parents often come to the table in emotional distress. Worrying about their pet's illness, how it will effect their pet's life and longevity, the treatment process and of course the cost of treatment is a huge factor for administration to always remember. Unfortunately, sometimes, the people working in a Vet's office think it's all about them and really don't care what the pet's needs are which are always based their owners think, feel & ask.

Among the ridiculousness of the management of this office, Terry the office manager told me the receptionist was crying based on a frustrating conversation about billing we had. That alone is either an exaggeration or baffling. If anyone should have been crying it should have been me since the receptionist repeatedly told me the procedure was billed as a package and could not be itemized or performed in the manner that served me. So, clearly the office manager created packages that are not flexible and serve to make Bethel money and not help the animals in the best way possible.

The Office manager also told me that Dr Fitch Complained about me. I have NO idea why Dr Fitch would complain about "me", i met her once, I was extremely polite, pleasant and did nothing short of tell her I liked her and was looking forward to her being our new Vet. Either Terry the office manager is lying that Dr Fitch complained about me, or Dr. Fitch is a grin f*@ker.

As for Terry, the office manager...when one person is more emotional than the other, but the "other" tells that person she doesn't want to work with them to help them bill in a manner that will best serve to treat the beloved pet, you know that office is only doing this for the business, not the well being of the animal.

having read the reviews of this Vet's office and seeing they killed more than one beloved pet, I still decided to try them out which is MY bad and I will indeed take heed of reviews from now on.

Also, FYI, the place STINKS and is dirty.

Finally, I called another Vet's office and they were empathetic, understanding of my dedication to my dogs and the Vet has a fantastic reputation. Also, they had NO problem billing me in a way that works best for us.
by Sansa Stark xxx.xxx.33.242
March 03, 2014
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.64.172
July 24, 2013
Was there a designated area for your dog to go to the bathroom?
No, but there was a little grass outside the office so it was fine
Does this veterinarian offer emergency after-hour services?
No, they encourage you to just go to another emergency vet
by Anonymous
February 24, 2012
It is conveniently located and easy to find. While my experience here was somewhat mediocre, I would probably recommend this vet to my friends. They got everything done that I needed.
by Anonymous
January 16, 2012
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Map and Directions
26 Grassy Plain Street, Bethel, CT 06801