Dr. Jones is excellent. Dr. Heyward is AFRAID of cats and should not be allowed to treat them. It is difficult to rate Amazon due to this dichotomy. I'll average it out to a 3.
The staff is friendly and I greatly respect Dr. Jones, he has cared wonderfully for several of my cats. Dr. Makie is very nice. But since Heyward owns the practice, she profits from even us cat people who are aware of her cat phobia, but who come anyway for Dr. Jones.
For a fuller review of Amazon, see my experiences on Yelp.