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West Virginia Health Right

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West Virginia Health Right
West Virginia Health Right
(8 Reviews)
> Get Phone Number & Directions
1520 Washington Street East Charleston, WV 25311
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Consumer Feedback

(8 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
3 star average for Staff
Recommended
2.5 star average for Recommended
I have been processed to return for dental care.
by James Richmond xxx.xxx.148.23
January 30, 2020
so happy got my teeth remove,going crazy couldnt get help no where on social scurity and it hard to get help untill health right took me in I cant smill but i can sleep now with no pain thanks,
by william barnes xxx.xxx.157.121
September 19, 2015
Everything was going great until I was down to getting my parcel and one more cavity to fill. They put me on a waiting list....Now the tooth that needed filled is gone and the nerves are exposed. Im in alot of pain but I guess they dont care. The staff is amazing and caring but not the administration or the appt makers. I need another tooth pulled and my parcel.
by M. Renee Ziegler xxx.xxx.117.235
January 06, 2015
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Do you think that the provider's staff are well trained?
Yes
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Is this provider easy to reach in an emergency?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous xxx.xxx.103.119
March 31, 2014
The first time I visited Health Right, I opted for a free whooping cough vaccine. The nurse was stopped just before administering the injection, and was told the syringe she was using shouldn't even be in the clinic (?). The first time they scheduled an appointment for me with another hospital, HealthRight hadn't faxed the information they would need, so when I went to the appointment the doctors didn't know what to do for me and I was turned away. I went to HealthRight to find out what was going on, where my doctor told me I had a normal PAP result and there was nothing to worry about. Later I was notified that the report I had previously been told was normal, was actually very bad news--possibly cancer--and they had been aware of it from the beginning, but told me everything was ok (!??!?!!). The second appointment notice I received was scheduled for two months later, but had been cancelled the same day it was made. No one informed me that the appointment had been cancelled, and no one rescheduled it. Thus, I waited for months, on two separate occasions, for appointments that were completely useless, and kept me waiting even longer for the help I needed. There is little or no communication, and they are VERY unorganized. This is unacceptable, and frankly, REALLY scary. I feel I can't trust them with my health; I feel like I have to double check everything they're doing to avoid mistakes and make sure they have the right information. It is stressful enough to have a health issue, and they have made it much harder to cope with. I understand everyone makes mistakes, but there have been TOO MANY at HealthRight.
by Anonymous xxx.xxx.200.172
January 30, 2013
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Are you going to visit this provider again?
Without a doubt!
by Anonymous
October 25, 2011
While it is understandable that they are overloaded, occassionally the administrative staff seem to revel in their "authority" and opportunity to treat the patients like children. Arbitrary policy decisions are made thoughtlessly by snap judgments to withhold or withdraw services from some patients as punishment for unrecognizable or imagined infractions of decorum. Sometimes the problems arise from failure to listen and sometimes, it seems, problems are created from a deeper lack of care. Far and away most of the medical staff does not have such mischevious or malicious intentions and perform from purely positive motives. I guess of the few problem personalities, perhaps, they are thus far unrecognized as needing closer supervision. It is unfortunate that a functionally-anonomous system of patient review can't really be created to identify the problem individuals for supervision and control before delivering bad experiences and forming a mistrust in the people seeking help and compassion. I suppose I make the suggestion for such a system, anyway.
by Anonymous
August 22, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Does this provider have helpful information available online?
Yes
Does this provider promptly return your phone calls?
Yes
by Anonymous
June 20, 2011
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Map and Directions
1520 Washington Street East, Charleston, WV 25311