Does this provider adhere to the customer is always right policy?
                        
                        
                            Sometimes, but not always
                        
                        
                            Did the staff make you feel uncomfortable when you called with questions or concerns?
                        
                        
                            Yes, they made me feel like I shouldn't have called
                        
                        
                            Would you refer this provider to a family or friend?
                        
                        
                            No, I wasn't impressed
                        
                        
                            Does this provider promptly return your phone calls?
                        
                        
                            No, I have to wait weeks before I hear back