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Payson Family Pet Hospital

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Payson Family Pet Hospital

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Payson Family Pet Hospital
Payson Family Pet Hospital
(4 Reviews)
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43 North 1000 East Payson, UT 84651
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Consumer Feedback

(4 Reviews)
Service
5 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
I took both of my dogs to the Payson Family Pet Hospital for several years, when one dog started to lose weight unexpectedly I took him right in. I paid hundreds of dollars for blood, urine, fecal exams. Ultrasounds and everything in between. They continued to tell me my dog had a urine infection. After several rounds of medication with no improvements I took my dog to another vet where he was diagnosed with a very severe cancer with a grim prognosis. I scheduled to have him euthanized with Payson Family Pet Hospital, and I will say that this was the worst experience of my life. After coming to terms with the fact that I had to lose my best friend the hospital did not in any way make this easy, or comfortable for our family. They had our entire sobbing family sitting in their waiting room for nearly half an hour doing paper work (which I had come in a week prior to handle). We asked if they would arrange for us to have a clipping of our dog's fur and they said they could get that taken care of for us. They took us to a room with a blanket on the floor and said they'd be back shortly. When they came in, they looked no one in the eye, they said nothing about our dog, they just said "you guys ready?" and injected him. They left the clippers in the room so that we could get a clipping of our dead dog's fur ourselves, never bothered to show us out, or anything at all. Just left us in a room. Not even a 'sorry for your loss' was uttered from their lips. I will never, ever bring another animal back there. They're cold and callous and clearly incompetent. My dog was in their office a minimum of 5 times in such a short span and they never could figure out his problem, while the other doctor felt him...during the initial physical, and located a mass in his bladder that was 3inches by 4inches. I wouldn't recommend this clinic to anyone who actually cares about their pet.
by Amber xxx.xxx.7.237
July 23, 2014
Do you feel that you could have received better service somewhere else?
No, I don't think so
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Was this provider's office too cold?
Not at all, it was the perfect temperature
by Anonymous xxx.xxx.34.139
May 13, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.47.140
July 04, 2012
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
by Anonymous
May 31, 2011
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Map and Directions
43 North 1000 East, Payson, UT 84651