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Helena Veterinary Clinic

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Companion Veterinary Clinic

Helena, AL

Companion Veterinary Clinic

Helena, AL

Companion Veterinary Clinic

Helena, AL

Helena Veterinary Clinic

Helena, AL
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Helena Veterinary Clinic
Helena Veterinary Clinic
(10 Reviews)
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1888 Highway 95 Helena, AL 35080
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Consumer Feedback

(10 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
Would you recommend this provider to others?
Yes
Was there a designated area for your dog to go to the bathroom?
Yes, It was extremely convenient and well kept
Does this provider have helpful information available online?
Yes
Did you feel that this veterinarian's pricing was fair?
Yes, I thought it was fair
Were the examining rooms clean and free of odor?
Yes
by Anonymous xxx.xxx.16.102
August 07, 2014
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Would you recommend this provider to others?
I Already Have
Does the provider's staff maintain a professional appearance?
Definitely yes
Does this provider listen to your concerns and respond respectfully?
Yes
Are you going to visit this provider again?
Absolutely
by Bamabull xxx.xxx.38.17
April 18, 2014

This weekend I brought in a 1-year-old weim mix for a simple nail trimming. They brought it to my attention that he was not being cooperative and would need to be sedated. We passed on this at the moment to discuss the $150 fee they were asking.

They did let me know they were able to get his back paws trimmed. Upon returning home, we found that they completely broke one of our dog's back nails. Not just broke, but practically tore it out of the nail bed. It's sitting 90 degrees from where it's supposed to be.

It doesn't take a genius to think this through...if this was the first nail they tried to cut...then of course he acted out the rest of the time. He was hurt!

If it was the last nail they tried to cut and he had been acting so bad to begin with, why didn't they stop?

And...you're telling me you didn't know you hurt him that badly??? How can this happen and you not see it? See the picture!

Today, he is at another vet who was able to examine him without any sort of sedation. The nail that was injured by Helena Veterinary Clinic will now cost me $200 to fix.

Helena Veterinary Clinic's response to this...it's my fault. I should have practiced with him daily to get him used to having his nails trimmed. The most ignorant comment ever made.

I would never refer any of my family and friends to go here. If I had know how terrible they were I never would have gone. It was awful how rough they were with my pet. They seemed to have complete disregard to the fact that my pet was scared and uncomfortable. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. I was shocked at how unfriendly they were towards my pet. I hate to say it, but I'm not sure I would trust them alone with my pet. I've been to other vets that have designated areas for dogs to go to the bathroom but I didn't see one here. It really wasn't that big of deal though because there was a little grass outside the office so it was fine.
by Devon xxx.xxx.8.21
October 21, 2013
I've only been there once to get a dog scanned for a microchip because we found her running around in my neighborhood and could have gotten hit by a car. They were very nice and helped us right away. We found another little dog last night that we need to get scanned, but I don't know if the clinic is open on the weekends, does anyone know? I really wanna get this little fella scanned as soon as possible because I'm already falling in love with him and it will just hurt worse if I have to give him back to a previous owner.
by Anonymous xxx.xxx.17.218
June 08, 2013
Was this veterinarian friendly?
Extremely Friendly
Was your pet anxious to leave this veterinarian's office?
No, my pet seems to love it here and is never anxious to leave
Does this provider give unbiased advice?
Yes
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did the veterinarian allow you to stay with your pet at all times?
Yes
by Kelly xxx.xxx.128.40
February 19, 2013
Did this veterinarian answer all of your questions?
Every question I had was answered thoroughly
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Did this provider have reasonable prices?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
by Anonymous xxx.xxx.96.184
January 02, 2013
Was this veterinarian friendly to your pet?
Extremely friendly, I could really tell his/her love for animals.
Does this provider offer any coupons, discounts or promotions?
Sometimes, but you have to really look
Was this veterinarian compassionate when your pet was sick?
They were incredible. They consoled me and even gave me a hug.
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous xxx.xxx.67.184
November 06, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.244.97
August 25, 2012
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
by Anonymous
August 18, 2011
Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. Of course at times vets have to do unpleasant procedures on the pets, but they always demonstrate care and compassion. I really trust them and so do my pets. They always go above and beyond to help me with anything I need. They never complain about anything, and I know I can always count on them. The staff was very helpful no matter how many times I called with a question or concern. They never made me feel uncomfortable for asking any question. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous.
by Anonymous
June 13, 2011
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Map and Directions
1888 Highway 95, Helena, AL 35080