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Franklin Square Family Health Center

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Franklin Square Family Health Center
Franklin Square Family Health Center
(5 Reviews)
> Get Phone Number & Directions
9101 Franklin Square Drive Rosedale, MD 21237
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Consumer Feedback

(5 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
I've been coming here for years and years and still come even after my doctor left. The doctors and nurses are great. I just wish they would do something about the hold time to make an appointment. It's just terrible. I waited one time for 17 minutes just to get to someone to be told that they had no same day appointments. I work during the day so to be on hold that long while I'm at work is not a good thing. There should be either more people taking the calls or more phone lines to handle the calls. If I didn't like my doctor as much as I do, I would go to a different center.
by TP xxx.xxx.191.182
May 01, 2017
I've been coming to this center for years and I love the doctors. The office staff is very friendly as well. If they could do something about the wait time that you deal with when calling the office, that would make it a 5 star center. The on hold time is at least 16 minutes and longer. They need to do something to improve this. It's so frustrating being on hold that long especially when you are at work and trying to make an appointment. If it wasn't for the great doctors there I would go to a different office.
by Tracy xxx.xxx.191.182
August 22, 2016
I love Franklin square. They really go above and beyond!
by sheneeka xxx.xxx.32.75
March 18, 2015
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
by Anonymous xxx.xxx.4.107
July 10, 2013
The restrooms at this office were spotless. It smelled amazing in there and looked immaculate. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time. I was given a polite greeting when I walked in. It was nice to be acknowledged. The office was very easy to locate. I didn't have any trouble finding it at all. I wasn't worried about their equipment. It was safe and well taken care of.
by Anonymous
March 15, 2011
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Map and Directions
9101 Franklin Square Drive, Rosedale, MD 21237