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Durham-Hensley Nursing Home

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Durham-Hensley Nursing Home
Durham-Hensley Nursing Home
(11 Reviews)
> Get Phone Number & Directions
55 Nursing Home Road Chuckey, TN 37641
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Consumer Feedback

(11 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
4 star average for Value
Did this provider seem irritated to be working with you?
No, they were polite
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Does this provider remember you and your circumstances at every appointment?
Yes
by Anonymous xxx.xxx.197.238
September 27, 2013
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
by Anonymous xxx.xxx.158.233
February 21, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.219.204
March 24, 2012
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Was this provider's office too cold?
Not at all, it was the perfect temperature
by Anonymous
January 12, 2012
My grandmother is a resident at Durham-Hensley and I am extremely happy with the care that she receives. The staff is very attentive to her needs, and overall very loving, caring people. They always inform me of events going on, doctor appointments, and any other information they believe to be meaningful and important. The building is very clean and well kept. I expected there to be a smell, but it is odor free. The building is very well maintained and they seem to always be making improvements.
I cannot say enough good things about this facility. They made a difficult decision very easy for my family.
by Anonymous
January 11, 2012
Was this provider friendly?
Yes
by Anonymous
December 11, 2011
I found several shortcomings at this nursing home. They are as follows:
1) My father was there for approximately 2 months following hip surgery. He was there so long because he got 2 infections while at their facility which delayed and hindered his recovery
2) The scheduling of doctor’s appointments was poorly handled. On one occasion I was transported to Kingsport, TN when the actual appointment was in Johnson City, TN. On another occasion, they informed 1 day prior to an appointment that a an appointment was scheduled for the next day.
3) Since my father was infected twice while at their facility, he had an emergency room visit to the Medical Center in Johnson City, TN. The nursing home refused to pay for the ambulance services for the visit, sticking my father with a $1200 bill for their carelessness!!!

In summary, I would think twice before placing anyone I cared about at this facility.
by Anonymous
June 04, 2011
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Anonymous
May 29, 2011
Was this provider's staff friendly?
Yes, they went above and beyond
Would you recommend this provider to others?
I Already Have
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
by Anonymous
May 28, 2011
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Was this provider's office too loud?
No, it wasn't too loud
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous
May 28, 2011
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Map and Directions
55 Nursing Home Road, Chuckey, TN 37641