Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are. They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. Wow is all I can say about them. I have seen some vets become callused and unemotional but you will not find that here. The veterinarian and staff are extremely friendly and treat pets as if they are a part of the family. I could really tell how much they love animals.