Condell Acute Care Centers

Condell Acute Care Centers
Condell Acute Care Centers 2 East Rollins Road Round Lake Beach, IL 60073
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Consumer Feedback

(15 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Value
4 star average for Value
people very slow you have to waited for hours everything is slow motion there
by mariola xxx.xxx.95.146
July 03, 2015
Very judged. I went for a strained acl, but I wanted an x-ray NO MEDS! I was asked personal questions because I was emotional if i'm safe at home and told to rethink my marriage with my husband. Very inappropriate! This was with the nurse. Then the dr james came in and said what do you want? Then I lost it!i said my knee hurts here and here I need an x-ray...no compassion, I walked out and NEVER go to Condell again! no compassion at all! go to vista!
by j.m. xxx.xxx.244.115
May 05, 2015
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by Arthur Phillips xxx.xxx.241.7
October 17, 2014
I was seen at Condell Acute Care Center in Round Lake Beach for a work related injury. The Doctor diagnosed me with having a pinched nerve in my back. He said that I may return to work with restrictions. However, I had to call in sick the next day because I'm still having a hard time bending over and sitting up. I called the Doctor back the following day to let him know my situation. He informed me that he told me yesterday that I would be experiencing pain for at least 2-3 more days. Yet, he refused to give me a letter allowing me to take off of work. Therefor, I do not get paid from workman's comp for my injuries.
by Irritated xxx.xxx.9.121
September 11, 2014
Did you leave the office feeling satisfied with your visit?
Yes
Did this provider seem well-trained and experienced?
Somewhat
Did this provider have reasonable prices?
No, it was expensive.
Was this provider compassionate to you and your situation?
Mostly
Did this provider take time with you at your appointment?
Somewhat
by Anonymous xxx.xxx.204.17
August 28, 2014
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did this provider have reasonable prices?
Yes
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous xxx.xxx.191.129
February 11, 2014
They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most. Their staff is very friendly and professional. I was confident that they were using the latest treatment methods. The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional.
by Claudia Leary xxx.xxx.84.177
December 14, 2013
Would you recommend this provider to others?
Yes
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this provider leave you unattended for an extended period of time?
I was left alone for awhile, but it wasn't too long
Was this provider's office clean?
Yes everything was neat and sterile
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous xxx.xxx.250.182
February 18, 2013
I would NEVER go there again!!!!!! These people are here to take advantage of you. I went there in extreme pain from a UTI. I was in so much pain, I thought I was going to pass a kidney stone...when I first arrived, I asked how much they would charge me. I have no insurance. I was told they typically charge $200 for a visit. I thought ok, I can afford this...and I was hurting so bad! I will never forget getting the bill. MY BILL FROM CONDELL WAS OVER $800 AND THAT DID NOT INCLUDE THE BILL FROM THE DOCTOR OR THE LAB WORK!!!!! I called them and they said they had given me a discount for no insurance...can you beleive that? My bill is over $1200 for the entire visit and that includes the non insurance discount??? In my opinion, they SCAM people that are in pain by telling you they will charge you $200 and than charging you over $1200. I cannot beleive this is even legal!! If I know how to file a formal complaint against these vultures, I would!!!!
by Estelle xxx.xxx.199.123
January 06, 2013
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
No, I couldn't even find it with my GPS
by Anonymous xxx.xxx.68.217
May 12, 2012
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