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Ponderosa Animal Clinic

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Ponderosa Animal Clinic
Ponderosa Animal Clinic
(37 Reviews)
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5201 Ponderosa Avenue Northeast Albuquerque, NM 87110
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Consumer Feedback

(37 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
Did the veterinarian allow you to stay with your pet at all times?
For part of the time
Has this veterinarian ever misdiagnosed your pet?
Yes, I have lost my faith in their care
Did you feel that this veterinarian's pricing was fair?
No, It seemed a little overpriced
Was this veterinarian friendly to your pet?
Sort of, not overly friendly however
Was this animal hospital's staff friendly?
No, they were rude
by trin xxx.xxx.111.10
February 13, 2014
Was this provider's staff friendly?
Friendly Enough
Is this business handicap-accessible?
Yes, it was handicap-accessible
Would you recommend this animal hospital to others?
Yes
Did this provider have reasonable prices?
They were decent, but not very affordable
Has this veterinarian ever misdiagnosed your pet?
No, I have complete faith in their care.
by Anonymous xxx.xxx.107.210
January 26, 2014
Did this veterinarian have a large selection of medication available for your pet?
Absolutely, they are always in stock and even offer flea medication by the month
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Does this provider welcome questions?
No, They dismissed my questions as unimportant
by Anonymous xxx.xxx.123.89
November 29, 2013
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous xxx.xxx.248.20
October 03, 2013
Were the examining rooms clean and free of odor?
Sort of, I felt like they could be cleaner.
Was this veterinarian friendly?
Friendly Enough
Did this provider answer all of your questions?
Yes
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did you feel that this veterinarian's pricing was fair?
It was some of the best pricing I have seen
by Lorraine xxx.xxx.160.185
August 13, 2013
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
by Bettye Francis xxx.xxx.107.43
August 07, 2013
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did this animal hospital use current and safe equipment?
Yes; the equipment is very advanced!
Was this veterinarian gentle when caring for your pet?
Unbelievabley gentle, it is very apparant they truly care about pets well-being and comfort
Was this provider's office too loud?
No, it wasn't too loud
Did this veterinarian answer all of your questions?
Yes
by Anonymous xxx.xxx.84.217
January 16, 2013
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did you leave the animal hospital feeling satisfied with your visit?
Completely!
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Was there a designated area for your dog to go to the bathroom?
No, but there was a little grass outside the office so it was fine
Did the veterinarian allow you to stay with your pet at all times?
Absolutely! I was never asked to leave and stayed with my pet the whole time
by Anonymous xxx.xxx.37.121
January 06, 2013
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Did you feel that this veterinarian's pricing was fair?
Absolutely not. I was shocked and appalled when I paid the bill.
by Anonymous xxx.xxx.99.95
November 27, 2012
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Did this veterinarian seem overwhelmed with too many pets?
No, he/she seemed very calm and not in a rush to see the next pet
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Was this provider's staff friendly?
Yes, they went above and beyond
Has this veterinarian ever misdiagnosed your pet?
Never, my pets have enjoyed healthy and long lives thanks to their care.
by David xxx.xxx.8.204
October 09, 2012
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Map and Directions
5201 Ponderosa Avenue Northeast, Albuquerque, NM 87110