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LINCARE INC

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LINCARE INC
LINCARE INC
(9 Reviews)
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4151 APPALACHIAN WAY KNOXVILLE, TN 37918
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Consumer Feedback

(9 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Recommended
4.5 star average for Recommended
This company is awful! I am currently on hold for 20 minutes and counting. The customer service people are rude like it's an inconvenience to do thier job! I have gotten one excuse after another trying to get my mom a portable concentrator. I am currently looking for another company to supply my moms oxygen needs. Lincare you need to be shut down! 2 months and my mom still don't have what she needs. This is beyond ridiculous!
by Ella xxx.xxx.94.235
November 13, 2023
This is one of the worst supply companies to use in this area. Unfortunately, there aren’t a lot of respiratory DME options in East TN. The staff in the office are rude and act as if you’re trying to steal money from their pockets, because you have doctors orders for something new or for more than what is typically provided. Laura and Brittany are some of the rudest people in the office and take personal offense if you question them. Andrea the RT acts very ditzy, jumpy and as if she is on something. It takes her over and hour to do home checks on equipment. When she talks it is in a slow and slurred voice. She can’t answer questions a RT should know, she forget what she is doing one minute to the next. She stays in the home and driveway so long I’m afraid she may be casing it out. I don’t like calling people out by name, but these people are affecting people’s quality of life. This company seems very sketchy. Be wary, if you can find another company please use it over Linacare.
by Spring Legends xxx.xxx.31.135
August 10, 2020
Very arrogant with dealing over the phone. Sent the doctor forms to be filled out with the wrong fax number to send back. If I had not followed up on my supplies I could not get them. Today was told they are coming from Florida. I really wish they would hire competent people to work in this office. Tried to be nice gets you no where. Kindness is suppose to kill well they should be dead by now. My hearing from the loud music they play is almost gone.
by anomyous xxx.xxx.18.96
January 30, 2019
This is the worst company for respiratory supplies. My baby is very medically fragile. We have had to fight for equipment to keep him alive. They recommended to the insurance to deny my son a second vent. However, when we thought we had a problem with only one we had they refused to come check and even called my son's nurse a lair. They refuse to overnight a vent heater that my son desperately needs to stay healthy and ALIVE. We shouldn't have to spend a week in the hospital so he can get the proper humidity. They have not sent doctors orders to insurance for approval, because they said they'd be denied. When questioned by the ins case manager the answers changed. They have not sent out things ins has approved until we are forced to have the ins company call them wanting to know where the equipment is. Yolanda and Brittany threatened to have someone come and take my son's only vent when we had to get loud in order to advocate for my son's life. These women in the office have zero compassion for anyone. It's almost like they are playing with my child's life because we've called them out and also gotten the insurance company involved. Unfortunately, the way these companies and insurance are we cannot switch to another company. I've never heard a good word about this company from anyone I've met that uses them. The insurance nurse that comes twice a year even said she'd never heard any positives about this company.
by A1980 xxx.xxx.205.89
May 26, 2017
Great attention to detail and wonderful customer service! After dealing with a company here in Knoxville, I was extremely disappointed with their service. So, I HIGHLY RECOMMEND LINCARE over all in the CPAP companies in the Knoxville TN area.
by Anita Burdick xxx.xxx.161.9
July 02, 2015
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.24.220
April 20, 2013
Are you going to visit this provider again?
Without a doubt!
Would you refer this provider to a family or friend?
Yes
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by Anonymous xxx.xxx.198.6
April 12, 2013
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Are you going to visit this provider again?
Without a doubt!
by Anonymous
August 03, 2011
Did this provider answer all of your questions?
Yes
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous
April 04, 2011
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Map and Directions
4151 APPALACHIAN WAY, KNOXVILLE, TN 37918