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ED MEDICAL INC

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ED MEDICAL INC
ED MEDICAL INC
(14 Reviews)
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811 W MAIN ST HENDERSONVILLE, TN 37075
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Consumer Feedback

(14 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
Very good customer service
by Sherry xxx.xxx.127.90
February 12, 2022
Picked up oxygen concentrator for my mom, in, September. Only a month rental, but excellent service provided.
by Marcella Hickerson/Debbye Johnson xxx.xxx.155.50
January 14, 2019
Would you recommend this retail store to others?
Yes
Was the retail store easy to locate?
Only with clear directions
Were you able to get all of your questions answered while you were at this retail store?
Yes
Was the staff at this retail store friendly?
Yes
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Anonymous xxx.xxx.161.202
November 03, 2014
Were you able to get all of your questions answered while you were at this retail store?
Yes
How would you compare this retail store to other retail stores that you have visited?
Among the best I have seen
Was it easy to find parking at this retail store?
Yes, it was convenient
Was the staff at this retail store friendly?
Yes
by Anonymous xxx.xxx.149.120
September 23, 2014

So far this place is terrible. I was recently diagnosed with sleep apnea. Unfortunately the only DME in my are that accepts my Blue Cross Insurance is Ed Medical. My doctor told me that he would send my prescription to the DME with instructions for same day set up. I called the same day and Barbara went over my prescription telling me the type of machine my doctor prescribed and all the costs. However, she also told me that I had to wait two weeks for my insurance to approve the supplies. After 4 more days of not sleeping I finally started making calls. Finally Barbara told me that I could get my machine as long as I signed an agreement to pay insurance didn't pay. I went in the next day to get fitted for a mask. On this visit Sandy fitted me for the mask and explained how to use the machine. When I asked her if the machine had a modem she told me no. She said my doctor didn't prescribe one and that my insurance didn't cover it because they are very expensive. I went home with the CPAP and supplies. After four days of torturous sleep I finally contacted my doctor to tell him the trouble I was having. He told me that I was having trouble because the DME did NOT give me the machine he prescribed and that he did prescribe a modem so he can go in an adjust my treatment without me having to have an office visit every week. He called Ed Medical immediately and five minutes later Barbara called for me to arrange picking up the equipment the next day. If they weren't the only DME in my area I would not be doing business with them and I will certainly be ordering my monthly supplies online or just from anywhere else. I don't really know where in the hell these people get off. They are not doctors and they have no right to make decisions regarding with my health care and then to flat out lie to my face. It's all about the money for them obviously. I wonder how many other sick or elderly people they are taking advantage of. Liars, cheats and thieves. BEWARE!
by UNHAPPY xxx.xxx.153.209
July 31, 2014
Does the staff at this retail store always take that extra step to make you feel special?
Yes, I always enjoy going here
Was it easy to find parking at this retail store?
Yes, it was convenient
Did this retail store have reasonable prices?
Yes
Was the staff at this retail store friendly?
Yes
Were you able to get all of your questions answered while you were at this retail store?
Yes
by Anonymous xxx.xxx.245.28
July 12, 2014
Was the staff at this retail store friendly?
Yes, they went above and beyond
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Did this retail store have reasonable prices?
Yes
Were you able to get all of your questions answered while you were at this retail store?
Every question I had was answered thoroughly
How would you compare this retail store to other retail stores that you have visited?
Fairly Average
by Anonymous xxx.xxx.146.66
June 12, 2014
Did you leave the office feeling satisfied with your visit?
Yes
Did the staff keep the temperature in the waiting room pleasant?
Yes
Would you recommend this provider to others?
I Already Have
Does this provider remember you and your circumstances at every appointment?
Mostly
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Douglas Terry xxx.xxx.16.36
March 01, 2014
Would you recommend this provider to others?
Yes
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Was this provider's office easy to locate?
Fairly Easy
by CONNYE KARPEL xxx.xxx.140.211
November 21, 2013
Was it easy to make an appointment with this provider?
Yes
Was the waiting area spacious?
Yes
Were you able to relax during your appointment?
Yes, I was completely at ease
Did this provider have reasonable prices?
Yes
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous xxx.xxx.84.220
June 01, 2013
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Map and Directions
811 W MAIN ST, HENDERSONVILLE, TN 37075