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HEALTH CARE SOLUTIONS AT HOME INC

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HEALTH CARE SOLUTIONS AT HOME INC
HEALTH CARE SOLUTIONS AT HOME INC
(10 Reviews)
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- SHARON, PA 16146
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Consumer Feedback

(10 Reviews)
Service
4 star average for Service
Staff
2 star average for Staff
Recommended
2 star average for Recommended
Expertise
3.5 star average for Expertise
Value
4 star average for Value
Environment
3 star average for Environment
HORRIBLE service. My husband and I both needed cpap therapy and we were started with this company by our physician. Therapy started ok for my husband, the company called him, and visited to set up cpap within about 2 weeks from the order. However, my cpap took much longer to set up. Now they are overcharging me and telling me that my insurance is paying them different amounts that what its showing me on my claim and EOB. they are sending out supplies for me that are incorrect, and without contacting me first, and in an opposite problem, they haven't sent my husband new supplies to this date. This company has too many problems to mention. I am going to get a new RX for supplies from my doctor and order elsewhere.
by newcpapuser xxx.xxx.44.26
March 14, 2017
Avoid like the plague. I don't have an issue with my local medical equipment provider, but Healthcare Solutions billing is the worst company I've ever dealt with in my 58 years. I have yet to receive a bill that matches the BCBS EOB. They seriously do not know what they are doing. my billing has been done through the PA billing office at 855-537-4130. Without telling any of their clients, they have moved the billing to Tampa, Florida at the same phone number, where they just put you on hold for hours. If you need to get ahold of them, instead of using the option for "patient billing questions", use the option for insurance companies. It is the only way to reach them.
If you have a bill from them, do not pay until you get a copy of the explanation of benefits from your insurance company. They have been sending out erroneous if not fraudulent bills. if you have paid bills from them, please review with your insurance company by date of service.
by justmax xxx.xxx.27.184
August 29, 2016
Received equipment on schedule and they were very cooperative to make sure the equipment was adequate and met my doctor's specifications
by jnl xxx.xxx.246.122
November 18, 2015
Did this retail store have reasonable prices?
Yes
How would you compare this retail store to other retail stores that you have visited?
Among the best I have seen
Was it easy to find parking at this retail store?
Not really, but I found a spot
Were you able to get all of your questions answered while you were at this retail store?
Yes
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous xxx.xxx.137.120
September 04, 2014
They appear to be an insurance company rip off. THey send billing but product was never delivered. I am very suspicious of ther practice. Looked them up on BBB but they don't seem to be listed. Next step is news investigator.
Companies like this is one reason our insurance costs are what they are. I suggest that you look closely at the itemized billing.
by Mr. Unhappy xxx.xxx.229.18
May 12, 2014
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Did this provider seem irritated to be working with you?
No, they were polite
by Anonymous xxx.xxx.106.18
September 04, 2013
I feel like they go out of their way to accommodate my schedule. Very helpful staff, I have had no problems with anything they have doen for me. I have cpap equip and everything works fine. I dont know what the bad reviews are really about, but take it from me, I have been in customer service for years and the staff here are awesome. Maybe the others were asking stuff that couldnt be done, or were mad for some reason. I would not stir anyone wrong on this. .
by Roby xxx.xxx.249.67
October 22, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Are you going to visit this provider again?
Not if my life depended on it
by Anonymous xxx.xxx.75.11
May 09, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.61.220
April 06, 2012
They are very poor in their billing department. They do not know what they are doing. I will be calling the fraud hotline to inform them that Health Care Solutions have been paid for medical equipment by my insurance in 2011, and then billed my new insurance(different insurance company) this year for the same equipment. Will never deal with this company again. BEWARE!!!!! If I could give a negative number I would have.
by Connie xxx.xxx.254.243
March 22, 2012
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-, SHARON, PA 16146