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LINCARE INC

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LINCARE INC
LINCARE INC
(4 Reviews)
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4 MAIN ST BALLSTON LAKE, NY 12019
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(4 Reviews)
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by lindarelyea xxx.xxx.50.184
October 15, 2020

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4 Main St

Ballston Lake, NY 12019
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Art M.
Mechanicville, NY
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9/2/2020
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WORST. CUSTOMER. SERVICE. EVER. LIFETIME AWARD.

Today marks the very first time in my life (I am 70) that a customer service rep told me to F*** off.

After waiting over 3 weeks to find out if I could order CPAP supplies, and calling 3 times, I mentioned to this female rep (name I believe started with M) that I was amazed that Lincare was still in business, due to the fact that they never follow up on calls. Immediately her tone and manner turned hostile and distant and she said "I am transferring you to my supervisor. After maybe 5 minutes on hold she came back and said the supervisor was not available and would call.

She offered me an 800 number, which I already had, completely ignoring the fact that I told her earlier that the 800# told me I had a "frozen account" due to "lack of use of the machine" - not correct. I told her that she ought to devote more time to helping customers and not be so fragile that she could not handle an irate customer and pass those critical calls off to her supervisor. Conversation went down hill from there, I got a bit nasty, and she told me to F*** off. Nice mouth on a girl who can't listen to a legitimate complaint about service without running to the boss to handle it.

I wonder had I not been a senior citizen if she would have been more respectful and concerned about my problem getting supplies.

It amazes me that the labor pool in this area is so small that people are put into customer service jobs that, in my personal opinion, they have neither the ability or the emotional temperament to do properly.
by A.M. xxx.xxx.183.145
September 02, 2020
I am having a horrible time receiving the correct CPAP supplies. Everytime I call I keep getting transferred around. I leave messages with no call backs. My CPAP is critical care for me and the customer service I am getting is beyond unacceptable.
by Liane terrio xxx.xxx.122.30
August 14, 2020
Great Customer Service.
by Deborah Lavin xxx.xxx.177.18
July 17, 2020
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4 MAIN ST, BALLSTON LAKE, NY 12019