Reviews for BETTER LIVING NOW INC in HAUPPAUGE, NY

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I'm making a complaint with Better Living Now (A Rotech Co ) I called 8 or more times to see where my order for 6 sensors for the Libre 2 system. They don't know anything about my order that was placed 2 weeks ago. The customer support agents never have information regarding. anything. So they tell me it goes to a different level for approval. They always say after this call you will get an email (which you never get) right now i'm extremely frustrated with your company and I still don't anything about my order . This is disgusting.how this company works.

by Dom xxx.xxx.126.231

May 25, 2024

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since their takeover by rotek their service has deteriorated to where they are almost unusable as a provider of important supplies. If they don't improve soon, I will need to find another provider and end a 20 year relationship.

by Myrna L Dekoff xxx.xxx.252.204

March 23, 2024

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THEY NEVER ANSER THE PHONE EVEN FOR ME TO PLACE AN ORDER

by RON xxx.xxx.71.166

January 10, 2024

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My wife uses the LIBRE II sensor provided by this company. Customer for years. Now it seems they no longer take phone calls and want us to 'log-in' after providing tons of info they do not need. I have called many times and always the computer voice telling me to leave message - but cuts-off after msg. No chance for messages to be left. TIME to find another provider. Will see Dr to give authorization for it. Since they do not answer phone - I do not need them.

by Reinaldo Alers xxx.xxx.231.168

December 11, 2023

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this company is a rip off. if you are a diabetic don't rely on this company to ship your supplies in a timely fashion they are over priced and the staff is incompetent to send ship or fill prescriptions yet they charge outrageous prices for prescription's.

to live longer stay away from this company ask your insurer to give you another supplier.

by stacy slaws xxx.xxx.86.187

December 05, 2018

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Sent from my iPhone
This company is an absolute nightmare to deal with. My script is for a 90 day supply - most times they will only ship 30 days at a time but expect the full payment. Orders frequently do not arrive as promised and when I call I am told the items are on backorder. Every order takes at least three phone calls to resolve. The representatives are uneducated and not helpful. I have filed formal complaints with my insurance company and the Better Business Bureau and will continue to complete reviews in every location I can on the internet to make consumers aware. Do not insult me by responding to this post with your 800 number and claims of wanting to help. Get the root of your service issues and fix them. Plain and simple. Most of your customers have significant health issues that require supplies and equipment, this is not something to play around with. If anything ever happens as a result of not getting the items I need and your shady business practices I promise you that you will have more to deal with than a complaint.

by BEB xxx.xxx.148.34

March 25, 2017

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worst company ever. Never gets my son's diabetic supplies to him on time and I have to call multiple times to keep them on top of orders.

by Leslie xxx.xxx.12.211

February 21, 2017

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I've came across reading a few reviews and its true, there's a lot of favoritism. Former co workers are terribly rude via email, always insulting our working skills and knowledge about this place. Very discouraging. It's not my fault they're always angry because they prolly haven't gotten laid in years. Not to mention, The environment is awful. Doesn't look like a real office. Very cluttered, dusty and I once found an abandoned apple in a room no one uses. Gross. The bathroom is just sickening to the point at lunch break, I had to drive to my home to tinkle! The management is poor. Whenever you need to ask questions, they get frustrated and expect you to know everything. Lack of communication = poor customer service. After 2 weeks of training, they throw you out of their nest expecting you to know almost everything. I refrain from asking questions later on throughout his horrible employment because I didn't want to deal with their BS. Of coarse there were mistakes made afterwards! :) There's little to no interaction with the co-workers. Rules and regulations are constantly changing and we tend to forget what is needed to be remembered. Don't be fooled by the 5 star rating written by some lard. That was just posted to boost the company's reputation. I was told they talk behind our backs and listen to our calls just because they're effing bored. Quality over quantity my donk! They expect to receive and make over a million calls a day with a big sign indicating quality over quantity. That's hypocrisy. They still keep employees who has been really nasty to these poor patients. I loved my patients. Some of them were the highlight of my day. These people even lowkey disrespect you while you're in the room by exposing our mistakes to everyone when they KNOW who was the one behind it. It would be more professional to send a gotdamn email to resolve issues as opposed to telling a supervisor about an issue that occurred while adding that the arrogant VP just so happened to be in the same room while laughing. These pests need to get it together. You know who you are, you twit. My coworker got snitched on about using a phone for personal reasons when it was almost lunch time and got reviewed for it. It is favoritism because it is believed that the person with the "superior" title is free to text their "boo" during work hours. This place is a effing joke. I'd rather work retail 24 hrs straight with a damaged foot and no bathroom break than work at this dump. I get depressed whenever I had to get ready for work but those dark days are over. Luckily, I found a much better job with outstanding ratings and a more positive environment. Be aware my friends. Just a friendly reminder.

Too-da-looooo :-)

by aquamarine1889 xxx.xxx.153.64

January 08, 2016

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I have been using Better Living now for a couple of years, in recent months They have not delivered my insulin pump supplies on a timely basisi, I have had to wait several weeks for my supplies to be delivered. In the past week My order for Lisinopril, Humalog, contour strips and alcohol pads has not been delivered. I have called three times and they have not shipped my order. My blood pressure is
greatly elevated due to not having my medication.
Apparently Better Living Now is looking for a lawsuit!!!!! So you better get it together....................

by Deborah Frankin xxx.xxx.82.177

February 22, 2015

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I was forced to use this company when I changed my health insurance this year. I quickly found out how they are lacking in so many ways. I am pregnant and a Type 2 diabetic, so receiving my diabetic supplies in a quick manner is more then important for me. In the 2 times I have had to order supplies I have had nothing but problems. The first time I ordered I had to call over and over again during the course of 3 weeks in order to receive supplies which I ordered a month in advance from when my current supply would run out. I was down to my last day of supplies and still had not received my new supplies yet and after another phone call which was now a frantic call they finally decided to tell me that they items are backordered and being drop-shipped by the manufacturer. So it took a full month for this information to get to me when I was calling every few days trying to find out why I wasn't receiving my supplies. At that point I had to spend money out of pocket which would not reflect on my insurance deductible to get the supplies I needed quickly. Thankfully I had an old glucose meter around so they finally delivered test strips for that meter in order to get me through the next several days that I would be without strips. I figured after such a bad experience the first time around that it couldn't get any worse especially because I know my account is noted with all the phone calls and incidents that went on during this time... if I were part of the company I would be bending over backwards to satisfy my customer the second time around if such a mixed up situation happen the first time but boy was I wrong! The same thing is happening all over again! I am now completely out of supplies and still waiting for them to be delivered. I told the rep when I called exactly how long I had test strips for and she assured me that they were being sent out that day and no later then the next day, but once again that was a complete lie. She also insisted she knew which lancets I used and was ignoring what I was reading to her from the box so she would send the correct ones and as expected I received 600 useless lancets that I now have to take the time to go return. When I called yesterday to tell them I still have not received test strips that should have been here last week, the rep asked me if I asked them to check their stock when I called the first time. How am I responsible to know to ask you to check your stock. Is that my job or yours as a customer service rep? This company has a complete lack of knowledge on how to help their customers! I can't believe in 2 times I have had to use this company I have had problems. You should not be in business if you can not provide the proper service for your customers who are in need of medical supplies ... this is not something I can live without... it is necessary for my everyday life. Something needs to be done to resolve such lack of service immediately!

by LTSV xxx.xxx.7.7

March 11, 2014

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