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REHAB SOLUTIONS OF CAROLINAS

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REHAB SOLUTIONS OF CAROLINAS
REHAB SOLUTIONS OF CAROLINAS
(2 Reviews)
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6605 W WT HARRIS BLVD STE K CHARLOTTE, NC 28269
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Consumer Feedback

(2 Reviews)
If I could rate this less than one star I would. This office fails to tell you that you will be billed as an outpatient hospital visit simply because this facility is attached to the hospital. If you go to another facility (not the hospital) and receive the same therapy, you are billed at a lower rate. I was given a form that listed my insurance benefits (which states they verified my insurance) and they wrote I would be paying for my co-pay (not unmet deductible) for each visit. However, I later received the bill which stated I was being billed at the outpatient hospital rate instead of my co-pay, which is nearly three times what my co-pay is. I called and asked to speak with the manager but had to leave a message. It's been at least three weeks and she has not returned my phone call. Additionally, in reading the codes for the "therapy" I received, it appears they "stack" the medical codes for billing purposes. I called the complaint department and spoke with someone who is supposed to be a "patient advocate." But all he could do is regurgitate a boiler plate response. I am still attempting to speak with someone who can discuss these issues without sounding like a parrot.
by Anon639 xxx.xxx.250.239
April 18, 2022
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Does this provider promptly return your phone calls?
Yes
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Did this provider wear an obnoxious cologne?
Not at all, their cologne smelled great
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by Anonymous xxx.xxx.232.194
October 11, 2013
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6605 W WT HARRIS BLVD STE K, CHARLOTTE, NC 28269