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ORTHO PROS EXPRESS INC

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ORTHO PROS EXPRESS INC
ORTHO PROS EXPRESS INC
(19 Reviews)
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2205 DISTRIBUTION CENTER DR STE A CHARLOTTE, NC 28269
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Consumer Feedback

(19 Reviews)
Environment
3 star average for Environment
Staff
4 star average for Staff
Recommended
2.5 star average for Recommended
Expertise
1.5 star average for Expertise
Service
1 star average for Service
Had CAM boot for less than two weeks. Worked fine until the buttons to compress and decompress got hard to use. Returned boot the end of August during trial period. Have been billed and harassed with recorded phone calls demanding payment ever since, over three months. No one answers the listed phone number. Staff from the hospital has tried to contact them as has a rep with one of the medical supply companies. Still being harassed almost four months later. Boo!
by Joy xxx.xxx.151.191
December 11, 2024
muy bueno
by Ana Perez Herrera xxx.xxx.244.114
December 01, 2020
6 months later I receive a bill and have no idea what it is for. No way to pay online and no returned phone after several messages left. I finally discovered that I am paying $196.68 for a foot brace that our doctor gave us in their office.
by rhh0069 xxx.xxx.25.134
November 09, 2020
Received a brace for my son's arm through another doctor's office. They waited over a year to bill me for it! It took me a while to figure out why I was even getting a bill.
by Anonymous xxx.xxx.225.163
December 05, 2019
They don't answer there phone or call back. They have no way to pay online and you can't pay at your dr office. And they charge a ridiculous amount 80$ after insurance for a simple arm sling.
by Rachel Loeffler xxx.xxx.130.241
March 06, 2019
Received walking cast from my doctor in Jan 2018 for broken leg. Insurance was filed. In September they began sending me billing letters . I was unable to get anyone on the phone.. BCBS says that they filed in the wrong area but they haven't been able to get a response from them in two months of trying. Must be jack leg fly by night outfit.
by Broken bone xxx.xxx.190.150
November 09, 2018
This organization price gouges. They charged my insurance company $230 for a simple wrist & thumb support which you could buy at any local drugstore. I found the EXACT same product (new not used) on Amazon for $35.97 with free shipping. The bill I received from them doesn't mention that they charged my insurance company $230, but that I owe $115. I owe only $115 because of my insurance 'discount'; not because my insurance is 'in-network'. It seems that they are only 'in-network' with insurance companies that are part of the Medicare plan. it specifically states on their bill my insurance company name and then 'NON-Medicare'. They are running a scam to rip off not only citizens, but the government.
by Frustrated and Ripped Off xxx.xxx.57.38
October 10, 2018
My orthopedist recommended a boot which he supplied. From.his office. No one apparently checked to see if my insurance covered it, or they didn't care. This was something I was to wear if I would be walking a lot. I probably wore it a few hours each week for two weeks inside my home and leaving the doctor's office.

I JUST picked up today's mail and found a bill from this company for not much under $300.00. I went online looking for this boot , found it on Amazon for less than $100.00. It appears from other reviews, this company over charges TREMENDOUSLY, which is simply gouging and morally wrong. I wonder if this is due to doctors pushing this company's products for a percentage of the customer's cost. I'm very upset by the cost when I could have purchased it from Amazon..
by Rita Long xxx.xxx.195.37
August 30, 2018
I was billed $720.00 for one Playmaker II Spacer M - a knee brace. This company should be ashamed of themselves for charging this much for a product that probably contains less than $100 worth of materials. I understand the company needs to make a profit but this smells like price gouging.
by MaudeRuby xxx.xxx.112.197
June 07, 2017
manipulative, no business ethics. Double the price of medical supplies and refuse to bill insurance. I called them to return items and the response was, "we are not in the business of selling used medical supplies". You are responsible to pay for the items. The doctors office brought the braces for carpal tunnel and said just sign this document which states that I received the support braces. They do not bill insurance
by Ms. Irons xxx.xxx.134.102
May 16, 2017
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2205 DISTRIBUTION CENTER DR STE A, CHARLOTTE, NC 28269