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AMERICAS HEALTH CARE AT HOME INC

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AMERICAS HEALTH CARE AT HOME INC
AMERICAS HEALTH CARE AT HOME INC
(7 Reviews)
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1510-R CATON CENTER DRIVE BALTIMORE, MD 21227
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Consumer Feedback

(7 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Recommended
4 star average for Recommended
Staff
3 star average for Staff
Personally, I think they are great. I visited their place; they helped me pick out me CPAP, adjusted it, showed me how it worked, and have always given me new supplies when I ask, and never unasked.
by Carl MR xxx.xxx.12.2
February 18, 2020
I have been through literal hell with this company and their fulfillment center. They exist in order to help people feel better and get a good night’s sleep. Unfortunately, they do a terrible job at it and I will never use them again. My last phone call with Dave, the customer service representative that I felt was going to take great care of me, failed. He listened as if he was concerned and even agreed with me about the extremely poor customer service condition of their contracted fulfillment center customers must deal with when obtaining new durable medical equipment.

It has been months since I have been able to receive the equipment I require to get a decent night’s sleep all due to their negligence and incompetence. The fulfillment center put me off for months telling me I was not allowed to obtain new equipment. I decided to reach out to the main office in Baltimore, but as many times as I called I was never able to speak to anyone, I only allowed to leave message after message. However, as I said earlier, someone did finally take my call on Thursday after holding for 20 minutes, I spoke with Dave. He told me he would fix this and take care of me. Guess what? I did receive my equipment just 2 days later but it is not what we discussed, in fact it is the exact piece of equipment that has caused me extreme discomfort for months.

I am through, extremely disappointed, angry and sleep deprived. America’s Healthcare at Home doesn’t care about your health or comfort to help you get the equipment you need. Do yourself a favor and find someone else to receive your equipment.
by Jim xxx.xxx.77.75
March 17, 2019
I had to call the company 4 time over two weeks to get a simple order in.
Once finalized, I asked AHCAH what my co-pay was and they stated there was no co-pay with my insurance company.
When delivery arrived, I was give 6 time the quantity of items I order.
One month later, bill arrived for large amount because of three things. First they overcharge my insurance company 3 times that what the items cost on Amazon. Second, they sent me too many items. And lastly, they lied to me about my co-pay with my insurance company. In my opinion, run away to another medical equipment supplier as fast as you can.
by Anony xxx.xxx.14.168
October 27, 2017
Was the staff at this retail store friendly?
They were decent
by Anonymous xxx.xxx.83.198
July 13, 2014
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
by Anonymous xxx.xxx.185.93
June 06, 2013
Did this provider answer all of your questions?
Yes
Does this provider offer flexible appointment times?
Yes
by Anonymous xxx.xxx.141.119
June 03, 2013
Would you recommend this provider to others?
Yes
by Anonymous xxx.xxx.172.154
May 09, 2013
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Map and Directions
1510-R CATON CENTER DRIVE, BALTIMORE, MD 21227