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BLACK BEAR MEDICAL INC

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BLACK BEAR MEDICAL INC
BLACK BEAR MEDICAL INC
(11 Reviews)
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275 Marginal Way PORTLAND, ME 04101
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Consumer Feedback

(11 Reviews)
Service
2 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
2 star average for Staff
Recommended
3 star average for Recommended
I wish I could give them ZERO stars. They have the worst customer service I have ever seen. I went in to be measured for prescription compression socks as recommended by my physician. The representative measured me and said I was borderline between medium and large. Their selection was low so they didn't have very many options and only had size medium. The rep never asked about insurance and never told me they have a zero return policy on socks (even if unopened). Tried one knee-high sock on at home and found it was two inches too long and came up above my knee. Tried to at least return the unopened pair but the representative refused to give me a refund-said they don’t measure length, only width if legs. BEWARE-they are overpriced, don't stand behind their work, and don't care about their customers. Tried to support local business but will go to AMAZON now.
by Barbara C. xxx.xxx.21.6
February 05, 2023
excellent service about 6 years ago.

My questiuon today relates to urinary catheters. I have had to catheterization daily for years and have had a problem with the number of catheters used daily. I am in need of a backup supply rather suddenly. Many UTIs have required a source of catheters and wonder if you have a supply in-house, That is, 2 boxes of the Lophtic, Origo 16", Coude, 30 units each.
My phone is: 217-865-2124
by Bob Ritchie xxx.xxx.178.75
May 11, 2022
If you are fortunate to have your phone call answered, test your patience further as you wait to actually receive service. The latest was my phone call that was transferred to a voice box that was full. Annoying!
by Diane xxx.xxx.151.55
September 13, 2021
I was looking for some athletic compression socks my friend had told me about. When I arrived at Black Bear Medical I was extremely surprised at the selection but even more so surprised at the amount of sports health products. I always thought they were all wheelchairs, walkers and home medical equipment. I was actually greeted by one of the managers who looked like he was on his way out the door but took great care of me and explained everything about the compression socks. He told me they have over 900 products. I was extremely happy with the service and the selection. I will definitely be back for other things. In the last year it looks like they have hired new staff and the customer service has been fantastic.
by Anonymous xxx.xxx.197.53
February 27, 2015
Was the staff at this retail store friendly?
Not one bit
by Anonymous xxx.xxx.37.225
October 11, 2014
Would you refer this provider to a family or friend?
Maybe, I'm not sure if I loved them that much.
Was this provider's office easy to locate?
Fairly Easy
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Is this business handicap-accessible?
Yes, it was handicap-accessible
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous xxx.xxx.214.173
October 10, 2013
Did this provider prominently display their diplomas or business license?
No, I never saw one
Does this provider have helpful information available online?
Yes, but its hard to find
Does this provider remember you and your circumstances at every appointment?
No. I have to re-explain my circumstances every time
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Anonymous xxx.xxx.19.33
August 25, 2013
I called there looking for a specific medical aid and was treated like an annoyance. Said they had the device, when I asked the price the person told them just a guess was good. Why would I actually go there?
by cc xxx.xxx.55.166
September 29, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
by Anonymous xxx.xxx.118.20
September 15, 2012
They are WAY more interested in selling you stuff than in making sure it actually works for you, even when you have an obvious medical need. I'll never go there again!
by K xxx.xxx.60.145
July 17, 2012
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Map and Directions
275 Marginal Way, PORTLAND, ME 04101