Directory > Providers > Retail Store > Medical Supplies > CA > Ceres > PREMIER MEDICAL SUPPLY INC > Reviews

PREMIER MEDICAL SUPPLY INC

Nearby

Medical Supplies

MID-VALLEY HEALTH SERVICES

CERES, CA

CERES DRUG STORE

CERES, CA

Thrifty Payless Inc

Ceres, CA

Wal-Mart Stores Inc

Ceres, CA
Get Featured on Wellness.com > Learn More
PREMIER MEDICAL SUPPLY INC
PREMIER MEDICAL SUPPLY INC
(6 Reviews)
> Get Phone Number & Directions
2800 MITCHELL RD STE F CERES, CA 95307
Add a Review

Consumer Feedback

(6 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Value
4 star average for Value
In my limited experience with Premier (purchase and service of an Invacare Pronto 51 wheelchair), the face-to-face experiences in my home with the sales guys and with the service technician have been 5-star. Unfortunately, whomever handled my recent phone inquiries regarding the need for a service call had me searching for someone else to handle the repairs.

Day 1: My first voice mail inquiry went unanswered.

Day 8: I called again and got a human who said that if I would fax in a repair prescription someone would get with me to set up a home visit. I sent in the fax right away.

~Day 13: I called and left a voice message requesting a return call to let me know what to expect. By then I expected nothing from dispatch.

I went fishing for a different provider but didn't find any local repair dealers for the Pronto who would work with my insurer (United Healthcare-Sutter/Gould). There might be a match around, but I didn't find one.

~Day 20: A repair tech called and came out the same day. Again, a 5-star experience. The fellow was friendly and knowledgeable, though he had to let me know it would take another 2 weeks to return with the required parts and make the repairs.

Obviously I don't know where the glitch in the system is, but in 2014 it shouldn't take more than a few days for a factory authorized dealer to receive any needed parts and to get the job done.

Bottom line; kudos to the guys in the field and blah to the office and parts source.
by billmotley xxx.xxx.84.85
May 08, 2014
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider maintain a professional appearance?
Somewhat, I wasn't overly impressed
Does this provider have helpful information available online?
No, just a basic listings page
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous xxx.xxx.85.220
January 28, 2013
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
by Dis satisfied xxx.xxx.45.13
August 16, 2012
Does this provider give unbiased advice?
Yes
Did this provider listen to your input and concerns?
Yes
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Would you recommend this provider to others?
Yes
by Anonymous
January 17, 2012
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
by Anonymous
December 10, 2011
Did this provider have reasonable prices?
Yes
Did you feel safe in this provider's care?
Yes
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Are you going to visit this provider again?
Sure
by Anonymous
September 21, 2011
Add a Review
Map and Directions
2800 MITCHELL RD STE F, CERES, CA 95307