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APRIA HEALTHCARE INC

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APRIA HEALTHCARE INC
APRIA HEALTHCARE INC
(7 Reviews)
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3542 W HOLLAND AVE FRESNO, CA 93722
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Consumer Feedback

(7 Reviews)
Service
2.5 star average for Service
Environment
4.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
2 star average for Staff
Recommended
2.5 star average for Recommended
Was this provider's staff friendly?
Friendly Enough
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Did this provider use excessive foul language?
No
Did this provider answer all of your questions?
Some were answered
by Anonymous xxx.xxx.121.191
January 22, 2014
Just spent 38 minutes on the phone listening to the same two messages over and over, ad infinitum! After a statement that states that Apria is experiencing a large amount of call traffic today and if you wish to be connected with a receptionist press "zero", if not stay on the line to preserve your place in line. Press ZERO to your hearts content, you'll just be circled back into, "we are experiencing a high volume ---------. Spent most of yesterday, May 28, 2013, at various times trying to order some air hoses and water bottle for the concentrator that I rent from Apria. I do understand jammed switchboards with customer service reps tearing their hair out. We've all had days like that! BUT I started phoning at 8am, got an "office not open yet" statement. Placed another call at 8:25 and got the canned run around until I had had enough at 9:05. Seems to me that Apria does NOT want to stay business, if this is the way that they handle requests for merchandise, oxygen, etc. p.s.I'm writing a letter (snail mail) to order my supplies. Thank You
by Anonymous xxx.xxx.184.56
May 29, 2013
Is this provider willing to pursue advice from other providers when necessary?
No, and they didn't want me to seek anyone else's opinion
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
Was this provider's office easy to locate?
Fairly Easy
Was this provider's staff friendly?
Not Really
by Anonymous xxx.xxx.53.208
April 09, 2013
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Was this provider's office easy to locate?
Fairly Easy
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
by Anonymous xxx.xxx.95.74
March 13, 2013
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.106.117
August 17, 2012
Was it easy to make an appointment with this provider?
Practically Impossible
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Did this provider thoroughly explain the risks and benefits of your treatment?
They were explained, but not thoroughly
by Anonymous
January 27, 2012
I am not going to refer my family and friends here. I just wasn't that impressed. Every time I'd ask a question, it seemed like they were annoyed and didn't want to give me an answer. I understand they're busy, but they should really treat their clients better. My appointment felt a little rushed. I understand that they are busy, but I would have liked a little more time. They were late a few times to my appointments. I wish they had made more of an effort to be on time. I could tell I wasn't their primary concern.
by Anonymous
November 01, 2011
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3542 W HOLLAND AVE, FRESNO, CA 93722