I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified. They do such a great job of never overbooking appointments, even though they are extremely popular. I know for a fact that they have lots of business, but I've never had to wait a long time in a crowded waiting room like other places I've been too. They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. They were friendly and made me feel at home.