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Animal Emergency And Critical Care Center Of Brevard

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Animal Emergency And Critical Care Center Of Brevard
Animal Emergency And Critical Care Center Of Brevard
(4 Reviews)
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2281 West Eau Gallie Boulevard Melbourne, FL 32935
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Consumer Feedback

(4 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
3.5 star average for Expertise
Recommended
3 star average for Recommended
Did this provider answer all of your questions?
Yes
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Does this provider promptly return your phone calls?
Yes
Was your pet anxious to leave this veterinarian's office?
No, my pet seems to love it here and is never anxious to leave
Does this provider remember you by name?
Sometimes, but not always
by Evelyn D xxx.xxx.184.6
December 02, 2013
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
Did you experience unnecessary pain during your visit?
Yes, I wasn't comfortable at all
Was this provider's office easy to locate?
Fairly Easy
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Has this veterinarian ever misdiagnosed your pet?
Yes, I have lost my faith in their care
by Anonymous xxx.xxx.60.20
April 02, 2013
Did this veterinarian fully explain your pet's condition?
Absolutely, I knew exactly what my pet had and what treatment options were available.
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Absolutely I learned so much and received great information on ways to improve my pet's health
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
by david. R xxx.xxx.163.9
December 28, 2012
I was grateful they could squeeze an appointment in last minute to discuss the sudden and very critical illness our regular vet diagnosed but it rapidly went downhill.

The vet barely examined our pet, repeatedly dodged direct questions, fell back on sales pitch talk -- all while pushing the most expensive, all-inclusive series of procedures. He barely allowed an examination of the written estimate but flashed it at me and then held it down on the table with his hand over it. Seriously. This was unnerving. I had read enough to question some of the sequence and was also rejecting some of the proposed procedures. This appeared to rattle and annoy him.

The illness is likely terminal and if left up to this gold digger, they would do everything they could, cause lots of suffering to our beloved pet who will likely die anyway and we would be out thousands. It was hard to know whether to pursue even palliative treatment with such run around, non-information, my-way-or-the-highway from this clown. And I had made it clear that palliative treatment assessment is all that I was there to discuss.

Had I known of a critical care clinic in Rockledge at the time, I would have walked out on him and refused to pay. But they were a referral from our regular vet and I thought the only game in town for what we needed. He even had the nerve to pressure me to make a decision after being there all of maybe 15-20 minutes by threatening extra "after hours" charges for being so slow to make a decision (it was slow because he was not answering the questions as asked). This was like some bad used car salesman experience.

Out of frustrated duress, I opted for two tests, the least invasive he offered, and still had to appease him getting one more test than we wanted. I was told to call in two days.... like they can't be bothered to pay attention and call you. When I did call, I found out we wouldn't get results for several more days on the only test we were really interested in because they send that one out. We might have gotten quicker results elsewhere but no chance of that now. That's pure greedy Wall Street brand manipulation at work there.

To add insult to injury, when I called back as instructed and discovered this delay, they initially couldn't find us in their system... because they spelled our last name wrong. After paying with a credit card! Incredulous! The topper? The test we didn't want came back with fine results, as I suspected it would, which is why we didn't want it in the first place.

Conclusion: Rip Off City at worst and Bumbling Incompetency at best. I have put a call into their Operations Manager to complain and if I don't get some results there, further action may be necessary.
by Anonymous
November 19, 2011
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Map and Directions
2281 West Eau Gallie Boulevard, Melbourne, FL 32935