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Cleveland Heights Animal Hospital

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Cleveland Heights Animal Hospital
Cleveland Heights Animal Hospital
(7 Reviews)
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Lakeland, FL 33803
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Consumer Feedback

(7 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
5 star average for Staff
Recommended
1.5 star average for Recommended
Were the waiting room chairs comfortable while waiting for your pet?
Extremely comfortable; I could have fallen asleep
Would you recommend this provider to others?
Absolutely Not
How would you compare this provider to others in his/her field that you have visited?
The worst
Did this veterinarian fully explain your pet's condition?
No, I left frustrated and confused
Are you going to visit this provider again?
No
by Anonymous xxx.xxx.129.119
July 03, 2014
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
by anon xxx.xxx.124.250
November 06, 2013
Was your pet well taken care while being boarded here?
Absolutely, my pet always get so much attentiion
Did this veterinarian fully explain your pet's condition?
Absolutely, I knew exactly what my pet had and what treatment options were available.
Does this veterinarian send reminder cards for your pets annual check-up?
Yes, I never forget my pet's annual check-up thanks to them
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
by Anonymous
October 10, 2011
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
by Anonymous
September 06, 2011
Has this veterinarian ever misdiagnosed your pet?
Yes, I have lost my faith in their care
Did they follow up with you after your appointment?
No. I still haven't talked to them.
Does this provider remember you and your circumstances at every appointment?
No. I have to re-explain my circumstances every time
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
by Anonymous
July 21, 2011
I would never recommend this place to my friends of family. My family and I have been going here since the 1980s (when it was run properly). Unfortunately, the son runs it now. Imagine if George Bush Sr. opended an animal hospital and George W. Bush took over. I think you get my drift. Allow me to elaborate, I recently called to inquire about my pet and Sheila was the rudest receptionist that I have ever encountered. She will mindlessly type away on her computer and completely disregard what you are asking. In fact, I had to ask if she was still there. Unfortunately, she was. Her attitude makes it feel like you are inconveniencing her with your questions. If she answers, do yourself a favor and say "sorry, wrong number". Next, don't forget to take a second mortgage on your house if you have the misfortune of bringing your pet in. They will give your pet every oddball test they can think of for the simplest of medical issues. I'm surprised that they didn't give my dog the FCAT while they were at it...better double check my bill. This place is about one thing and one thing only...$$$$. We can never get out of there without spending over $100 and our pets are healthy. Lord have mercy on someone that has an ill pet. Additionally, we got a lecture about how bad it was to buy the cheaper but equal alternatives to REVOLUTION at Wal-Mart. It is imperative to our dogs well-being that we purchase the REVOLUTION that they offer. Everything they do or offer is so over-priced. Trust me, compare their prices and fees to Christina or Kathleen Animal Hospital and you will see. To further prove my point, call and inquire about their world famous pet boarding that includes a television in the room. Seriously, do it. You will laugh like you never have before at the price you are quoted. Not to mention the fact that they have an actual TV in the room with the pet!!! I wonder if they provide a remote control? I would check my bill just in case. I thought I was booking my dog on a cruise to the Bahamas. In conclusion, I would avoid this place completely. The service is terrible and the vets are clueless. On the bright side, they have an awesome antique style decor and a great big TV to watch while you wait. No wonder Sheila doesn't want to be bothered. I would be rude too if someone interrupted me while I was watching TV. I wonder how Cleveland Heights Animal Hospital can afford that cool stuff??? I'll let you decide.
by Anonymous
June 14, 2011
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
by Anonymous
June 13, 2011
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Lakeland, FL 33803