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Arrowview Animal Hospital

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Arrowview Animal Hospital
Arrowview Animal Hospital
(125 Reviews)
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766 East Highland Avenue San Bernardino, CA 92404
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Consumer Feedback

(125 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Were you able to relax during your appointment?
Yes
Was this veterinarian able to perform all basic as well as complicated procedures?
Yes, I've never had to take my pets anywhere else
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous xxx.xxx.81.210
September 18, 2013
Was this provider's office clean?
It was satisfactory
Did you feel safe in this provider's care?
Yes
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Was it easy to make an appointment with this provider?
Practically Impossible
Was this provider's office too loud?
Way too loud! I could barely hear what anyone was saying over the noise
by Anonymous xxx.xxx.161.251
August 30, 2013
went into this vet on Monday (8/22/2013) to have my Bulldog seen for an ear infection. I stood there for about 10 minutes while the two front desk employees were on the phone. They hardly acknowledged me. They finally got off the phone and I proceeded ask about bringing my dog into them for her ear issue. I was informed the vet was not in, so I made an appointment for Wednesday (7/24/2013) @ 11:30. I arrived on Wednesday at 11:15. The lobby was full of owners & animals waiting to be see. I checked in and let them know I had an appointment and I was here. Soon it was 12:00 and people were being called back and released, I asked the front desk employee if she knew approximately how much longer as I had made an appointment. SHe told me she didn't know for sure. I asked if it's a first come first serve even though I made an appointment. She said no appointments go first. I waited and waited, then went up and asked the front desk gal again how much longer as I scheduled an appointment with them so I could be sure to be seen on time. She rolled her eyes and said somethings have come up, like emergencies. This was after I have been waiting for a FULL HOUR. I became very agitated and said I need to know how much longer because I have to go. They then came out and took my dog at 12:15 to check her "vitals". I waited another 15 minutes before they came and got me to put me and my dog in a room to wait for the vet. The vet came into the room at approximately 12:40 and informed me she already looked at my dog and wanted to give her some medicine. I said ok. I then said to the VET, I am very unhappy with the service I have received and my dog is very stressed out with having to sit here for 2 hours waiting to be seen. I said I really don't understand what the point in making an appointment is if it is not going to be honored. She (the vet) said, well I have an immune deficiency disorder and I have to go to my doctors office all the time. I make appointments and I am aware that every time I am going to have to wait for at least an hour so I take a book with me. I said well that's great for you, this is not a doctors office and I do not anticipating waiting this long when I make an appointment. I think it is very unprofessional and your employees were not the most delightful or helpful in providing updates. The vet then said to me, "well there are plenty of other vets you can go to". I said I know and I will plan on it in the future as I will not ever want to come back here. She said "Good, we won't miss you!" She opened the door walked out and left. So if your looking to sit for hours after making an appointment and be treated poorly by all of the employees, by all means this is the place to go! I will NEVER be back here, I wouldn't care if the services were free.
by Lola xxx.xxx.28.10
July 24, 2013
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Did this veterinarian answer all of your questions?
Yes
Was this veterinarian compassionate when your pet was sick?
Yes, their compassion was greatly appreciated.
by D.W. xxx.xxx.10.189
July 20, 2013
Would you recommend this animal hospital to others?
I Already Have
Does this provider treat every client equally?
Yes, they don't show favoritism
Did this veterinarian have a large selection of medication available for your pet?
Yes, they offer a huge selection of medication
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by laura jeffries xxx.xxx.77.31
July 15, 2013
Was this veterinarian friendly?
Yes
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Does this provider give unbiased advice?
Yes
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did the veterinarian allow you to stay with your pet at all times?
Yes
by Anonymous xxx.xxx.134.208
July 04, 2013
Does this provider treat their staff well?
Yes, they treat their staff with respect
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not really. I had to schedule an appointment for most of my questions.
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous xxx.xxx.175.5
June 06, 2013
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
by Anonymous xxx.xxx.175.241
June 01, 2013
I hate the fact that when I try to reach them by phone they put my call on hold and mark the button, "ignore". My time waiting on hold is traditionally five minutes or longer.
by Anonymous xxx.xxx.50.212
May 28, 2013
Did this provider have reasonable prices?
Yes
Was this veterinarian friendly?
Yes
Were the kennels and holding areas clean?
Yes, they were spotless
Would you refer this provider to a family or friend?
Yes
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous xxx.xxx.226.75
May 20, 2013
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Map and Directions
766 East Highland Avenue, San Bernardino, CA 92404