They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. They were so informative, and thoroughly answered every single question I had regarding pet care. I left feeling like I really learned a lot. Not only did I find a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to.