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Arden Andersen, DVM

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Arden Andersen, DVM
North Phoenix Spay & Neuter Clinic
(8 Reviews)
> Get Phone Number & Directions
1610 East Bell Road Suite 108 Phoenix, AZ 85022
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Consumer Feedback

(8 Reviews)
Service
5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
1 star average for Value
This is a great clinic. The staff is caring. I have had my dogs teeth cleaned for a great price and shots are reasonable. You can't go wrong here. They are really good about getting you in asap if needed.
by Debbie xxx.xxx.193.50
February 02, 2017
10/8/2014 at 4:45 pm I came in to pick up our 8 month old puppy Leo from NPSNC (North Phoenix Spay & Neuter Clinic) from a routine Neutering. When I arrived I paid our $114.00 bill and they handed me Leo. As I was putting Leo in his carrier in the car I noticed blood all over the seats, my clothes, body, and a large pool of blood in his carrier. I rushed Leo back in the NPSNC and let the woman know he was bleeding extensively. She dismissed it as normal and refused to take another look at him.
We frantically rushed him to the 1st Pet Animal Hospital on Union and 7th avenue. They gasped as they pulled Leo out of his crate and assured us we did the right thing. They let us know we were lucky we brought him in before he lost too much blood. After waiting anxiously for almost two hours we were told they would keep him overnight as long as we paid at least a deposit of $400. Knowing our baby boy was in good hands was worth cleaning out our bank account.
The total of the emergency bill ended up being $477.00 and NPSNC refused to pay for it even though their negligence is the reason for poor Leo's suffering.
The next morning we spoke to Kate Smith Southard (Office Manager/ Cert. Head Technician) who assured me that she did the surgery on her own and Leo was just fine. Which leads me to wonder if a head technician is allowed to do surgery on our puppy? She also told me the owner would be out of the country for 3 months and no one could help us.
We have contacted the Arizona Veterinary Medical Association, BBB, all social media and news stations. We are also planning on taking them to court.
by Kera English xxx.xxx.80.96
October 14, 2014
Were the waiting room chairs comfortable while waiting for your pet?
They were average
Would you recommend this provider to others?
Yes
Did this provider answer all of your questions?
Yes
Would you refer this provider to a family or friend?
Definitely
Does this provider maintain a professional appearance?
Absolutely
by Anonymous xxx.xxx.51.42
September 15, 2014
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this veterinarian have a large selection of medication available for your pet?
Absolutely, they are always in stock and even offer flea medication by the month
Was the waiting area spacious?
Yes
by Anonymous xxx.xxx.62.239
April 03, 2013
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.227.39
December 03, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Without a doubt!
by brandi xxx.xxx.172.93
August 31, 2012
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Did this veterinarian fully explain your pet's condition?
Absolutely, I knew exactly what my pet had and what treatment options were available.
by Anonymous
September 15, 2011
I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. They always make sure to return my phone call as soon as possible. They've never left me waiting. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time.
by Anonymous
May 05, 2011
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Map and Directions
1610 East Bell Road Suite 108, Phoenix, AZ 85022