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Blue Ridge Animal Clinic

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Blue Ridge Animal Clinic
Blue Ridge Animal Clinic
(33 Reviews)
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4422 Wetumpka Highway Montgomery, AL 36110
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Consumer Feedback

(33 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
5 star average for Recommended
Value
5 star average for Value
I have had numerous animals who were all patients of Dr Brooks...for over 10 years. Excellent care, excellent service, excellent Dr. Recently a feral kitten showed up on my property that was obviously in distress, trouble breathing, discharge in eyes. It would not eat or drink and appeared listless. I immediately called the clinic and asked to speak to the office manager. She called me back and I asked if the kitten could be seen and could I please be billed as funds are short right now. I was immediately told "no, we don't bill." Apparently 10 years of loyal patronage with numerous pets count for nothing. Excellent care, excellent service, excellent Dr...but don't let anything happen to your pet while funds are low because apparently you will be turned away. Did this change my opinion of this clinic? You betcha. Will I be looking for another veterinarian whose concern for the health of the animal override the monetary moment? Absolutely. (As an aside, I want to include that I understand that veterinarians work for pay..my point is that a client with numerous animals was turned away when they (me) were ashamedly up front about not being able to pay "that" day and was refused) Shame on the office staff of Blue Ridge, and shame on you Dr Brooks for showing no mercy to your loyal customers.
by eileen emond xxx.xxx.244.116
June 24, 2013
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this veterinarian offer emergency after-hour services?
Yes, I can always count on them
by Anonymous xxx.xxx.16.254
April 19, 2013
Were the waiting room chairs comfortable at this animal hospital?
Yes
by Anonymous xxx.xxx.25.24
April 07, 2013
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Kari xxx.xxx.182.117
January 26, 2013
Does this veterinarian offer emergency after-hour services?
Yes, I can always count on them
Did the veterinarian allow you to stay with your pet at all times?
Absolutely! I was never asked to leave and stayed with my pet the whole time
Are you going to visit this provider again?
Without a doubt!
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
by Jan xxx.xxx.180.53
January 16, 2013
Did you leave the animal hospital feeling satisfied with your visit?
Completely!
Was this veterinarian able to perform all basic as well as complicated procedures?
Yes, I've never had to take my pets anywhere else
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous xxx.xxx.116.66
December 26, 2012
Are you going to visit this provider again?
Without a doubt!
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
by Marlene dillon xxx.xxx.55.34
December 26, 2012
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
by Anonymous xxx.xxx.158.49
December 14, 2012
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Did this provider prominently display their diplomas or business license?
Yes
Did this veterinarian seem overwhelmed with too many pets?
No, he/she seemed very calm and not in a rush to see the next pet
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did this animal hospital use current and safe equipment?
Yes
by D.Hunt xxx.xxx.207.3
November 02, 2012
They were by far one of the best I've ever seen in their field. It was obvious that they've been exceeding their clients' expectations for many years. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. This veterinarian was extremely friendly, and paid attention to both me and my pet. They really made the extra effort to make us feel welcome and at home.
by Belinda xxx.xxx.37.68
October 12, 2012
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Map and Directions
4422 Wetumpka Highway, Montgomery, AL 36110