They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Not only did I find a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance. I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. There's nothing worse than having to wait on hold for a half an hour just to get someone to talk to you. I'm thrilled with how my appointment went. My pet was able to recover quickly under their care.