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Holladay Veterinary Hospital

Holladay Veterinary Hospital
Holladay Veterinary Hospital
(1 Review)
(801) 683-5572 4732 Highland Dr Salt Lake City, UT 84117
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(1 Review)
I’ve already filed complaints with the BBB, the Veterinary Board of Utah, and several others after Holly Rosse, the office manager, refused to help. Not only did they harm my dog, and cancel our Paw Plan a month early, but they also want more money.

During our first visit they were 90 minutes behind on appointments. When we finally saw Dr. McDonald I pointed out my older dog’s vaginal discharge and the strange cough my younger dog has. Dr. McDonald told us we should join their Paw Plan to cover all the tests she believed our dogs needed. We joined the plan and brought our dog in for a $400 ultrasound which was not covered. After the blood tests and an ultrasound, Dr. McDonald was still stumped. She rubbed my dog’s genitals with a medicated pad and sold me a $20 pack of them. I have never seen my dog in more pain. I googled the pads and they’re used for puppy acne—not genitals! It took my poor dog three days to recover from the vet rubbing this on her ONCE.

Our credit card recently changed when the bank sent out new chip cards. We still owed $329 and had six visits remaining on our Paw Plan. I wrote to the clinic asking what else was covered in our Paw Plan and telling them we’d pay the remainder when we brought the dogs in for their shots. They replied that would be fine. But after thinking about the pain they’d caused my dog and how useless they’d been in treating both of them (they’re still suffering from discharge and a cough), I realized I’d rather take them to a different vet who might be able to help. I wrote to tell the clinic I was unhappy with their lack of insight and results, and asked if we could end our Paw Plan without paying the $329 and cancelling our six remaining visits. Instead of working with me on a resolution, Holly Rosse cancelled the plan—something I did not request. I planned to pay it and bring my dogs in for their latest shots and heartworm tests (as covered by the Paw Plan) if they refused to end it early. I called Holly after she sent a very long and angry email. I told her we’d be willing to pay the $329 and bring our dogs in for their yearly shots and tests. She refused to allow our dogs to return, yet insisted we still pay the $329. After spending more than $880, we still have no resolution for our dogs' issues. Our contract says the clinic can’t terminate it and still request money. This has all been extremely disappointing and just plain bonkers.
by Angela22 xxx.xxx.86.178
March 30, 2016
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4732 Highland Dr, Salt Lake City, UT 84117