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Border Animal Hospital Pc

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Border Animal Hospital

Weslaco, TX

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Pharr, TX

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Valley Veterinary Hospital

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Border Animal Hospital Pc
Border Animal Hospital Pc
(16 Reviews)
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617 South International Boulevard Weslaco, TX 78596
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Consumer Feedback

(16 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Value
1 star average for Value
Had a TERRIBLE experience at Border Animal Hospital. My mom made an appointment to put her old and sick dog to sleep. We arrived on time and when we were finally brought to a room, the tech says, "Well, what's going on with Maggie today?" What?!! Did you not READ the reason for the appointment?! Told her the dog was to be put down, she then said she needed to get her temperature. Are you kidding me?! We would not allow it - didn't want to put the dog - or mom - through any more stress and there was no reason to take her temp. Tech left. Another one came. Asked why we were there today - told same story to them. They left. Doc comes in and starts asking about Maggie's medical conditions - even telling my mom that there are medications she could put the dog on. Seriously. This is a hard decision to come to, and it wasn't done lightly. To have the vet second guess an elderly - and clearly upset - owner over her decision is not okay. (Maggie had dementia, arthritis, severe pain, loss of bowel and bladder control, and she was 14 yrs old....and her quality of life was gone.) All the while during this emotional appointment, staff members kept entering the room to access a supply closet. Very disruptive and invasive during such a hard time for my mom. When they finally realized that the dog was to be put down, they asked if we wanted to be with her - of course we did. But they took her away for an IV first, which i thought was cruel. Why not just place the IV in the exam room where we were so mom and Maggie wouldn't have to be separated in the last few minutes of Maggie's life? Once she was gone and it was time to pay the bill, we were shocked to find out that the prices we were quoted on the phone for the euthanasia were only STARTING prices.......there were many hidden, unstated fees that pushed the cost $100 over what mom was told. That's a tough pill to swallow for someone on a limited budget and right after saying goodbye to your best companion. We aren't from the valley, but if we were, we would NEVER EVER EVER go to Border Animal Hospital - we'd drive to Harlingen or McCallen to find vet care. Border Animal Hospital took a difficult and emotional situation and made it excruciating. They ought to be ashamed. (i would give them NEGATIVE stars in the rating if that were possible - one is far too high for the "service" rendered.)
by kme nae xxx.xxx.155.75
January 31, 2014
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Absolutely I learned so much and received great information on ways to improve my pet's health
by Anonymous xxx.xxx.30.158
January 31, 2014
We had had a very upsetting day trying to get attention for our cat Max. When we arrived at Border Animal Hospital we were very grateful to find someone who cared. Dr. Edlestein was very informative and thorough. We had to leave Max and when I called later that evening Dr. Edelstein helped to put my mind at rest. Max had to have surgery and spent 4 days with this great staff. The care was teriffic.
by Pat xxx.xxx.193.135
March 08, 2013
My dog got very sick over the weekend and when my brother took him in Monday morning they told him that we could pay $800 so they could do bloodwork and see if he could make it, or we could have him put down. $800 for bloodwork?? Is this guy for real.... It doesn't even cost near that much to get bloodwork done on a human. Would have liked to have gone somewhere else to see what the price for bloodwork would be but our dog just seemed to be suffering so we had him put down. It ended on a nice note though of him telling my brother that we could have him cremated for the low low price of $100. This guys a crook. I would rather go with a vet thats more concerned about helping animals than with taking advantage of the fact that he is the only one nearby and triples his prices.
by J xxx.xxx.42.206
February 04, 2013
Was this animal hospital's staff friendly?
Friendly Enough
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
by Mary xxx.xxx.87.196
January 13, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Anonymous xxx.xxx.204.67
January 05, 2013
Did this provider have reasonable prices?
Not at all, they were ridiculous!
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Is this provider easy to reach in an emergency?
Absolutely not. I was forced to call the emergency room.
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
No, they criticized what I have been doing and gave me no additional information on how I could improve
by Anonymous xxx.xxx.58.110
September 28, 2012
Is this provider's business conveniently located?
Yes, it is very conveniently located
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Yes, they are very knowledgable and gave me great advice
by Anonymous
February 08, 2012
Did this provider rush your appointment?
Yes, I barely had any time to ask questions
Did you notice a foul odor when you arrived at this provider's office?
A little, it was faint but I noticed one
by Anonymous
November 08, 2011
Not satisfied the first time I went there... Thought I'd give it another try 2 years later... After talking on the phone with some very rude people (because I called twice & talked with 2 different people), decided not to go there again! Would rather travel & take my business out of town than go there again. Thanks for helping people feel & sound stupid... Way to help our community.
by Anonymous
September 25, 2011
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Map and Directions
617 South International Boulevard, Weslaco, TX 78596