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Southwest Hills Veterinary Clinic

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Southwest Hills Veterinary Clinic
Southwest Hills Veterinary Clinic
(8 Reviews)
> Get Phone Number & Directions
Palestine, TX 75801
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Consumer Feedback

(8 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
I didn't wait long at all. My appointment started on time. I thought their pricing was very fair. The staff are well train and all seem very happy with their jobs. The entire staff are completely professional from the veterinarian down to the front desk. I never have to worry about them making a mistake or forgetting something. I was extremely satisfied with how smoothly my pet's appointment went and how helpful the vet was. It really went well.
by Don xxx.xxx.127.246
October 07, 2013
Did this provider seem up-to-date with the current advancements in their field?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Does this provider promptly return your phone calls?
Yes
by Anonymous xxx.xxx.82.26
February 15, 2013
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Does this veterinarian send reminder cards for your pets annual check-up?
Yes, I never forget my pet's annual check-up thanks to them
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was this veterinarian compassionate when your pet was sick?
Yes, their compassion was greatly appreciated.
by Anonymous xxx.xxx.82.26
January 04, 2013
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Were you able to relax during your appointment?
Yes, I was completely at ease
Did this provider have an entertaining selection of waiting room magazines?
Yes
by Kandi xxx.xxx.77.19
December 19, 2012
Were the waiting room chairs comfortable at this animal hospital?
Yes
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
When your pet had to stay in overnight care did this veterinarian call you with follow-ups when they promised they would?
Absolutely, they usually call more times than they say they promised. I was fully informed the whole time.
Was the waiting area spacious?
No, but I can always find a seat
by Anonymous
November 25, 2011
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did this veterinarian seem overwhelmed with too many pets?
No, he/she seemed very calm and not in a rush to see the next pet
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Is food and water always available for your pet at this veterinarian's office?
Yes, food and water is always available. My pet loves it.
Was this animal hospital's staff friendly?
Yes
by Anonymous
October 27, 2011
Were you able to relax during your appointment?
Yes, I was completely at ease
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Did this veterinarian fully explain your pet's condition?
Absolutely, I knew exactly what my pet had and what treatment options were available.
Was this provider's office too cold?
Not at all, it was the perfect temperature
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
by Anonymous
September 20, 2011
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was this veterinarian able to perform all basic as well as complicated procedures?
Yes, I've never had to take my pets anywhere else
by Anonymous
August 25, 2011
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Palestine, TX 75801