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Club Hill Animal Clinic

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Club Hill Animal Clinic
Club Hill Animal Clinic
(5 Reviews)
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Garland, TX 75043
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Consumer Feedback

(5 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Recommended
5 star average for Recommended
Staff
4 star average for Staff
I had an absolutely terrible experience at this vet clinic. I was in a rush to find a vet on a Sunday because my dog was not acting herself, and my immediate thought was that she was dying. If I hadn't been in such a hurry, I would have read the previous reviews and known that I made a mistake taking my dog to this clinic. I will never forgive myself for that.

When I arrived, I described what I saw and felt to the receptionist, but the staff's primary concern seemed to be how much money they could get out of me. The vet never looked at me while speaking, even after I explained that she was my dog and not my mother's. I fully believe that the four people in the room knew my dog was dying, yet they were more focused on monetary gain.

They gave my dog an IV and clipped her nails, and she died on the way home after I was told to start her on $150 worth of medication. If that wasn't traumatic enough, I brought my dog back to the clinic for cremation the same day. The next day, almost exactly 24 hours after our visit, the receptionist called to ask how my dog was doing. I was in shock that such a mistake could be made, considering they knew my dog had died 20 minutes after leaving their office. She might have even died the minute I got down the street.

I told the receptionist that my dog had died and that I had brought her back the same day for cremation services. We ended the call, but she called me back one minute later to ask about my dog again, showing a complete lack of awareness and sensitivity.
From the reviews I've seen and their own employees' reviews, it's clear the people who work here are terrible and lack integrity and morals. Read all the comments before taking your fuzzy family member here. They are only concerned about money, not the oaths they took.
by jennifer xxx.xxx.40.39
August 07, 2024
My pets have always received wonderful care from Dr. Jan. She explains everything so well and treats our pets like they are her own. The cleanliness hasn’t always been great, but the last time I went, there was a marked improvement. The staff are nice and take the time to show genuine interest in my pets.
by Deb xxx.xxx.41.106
October 15, 2022
Were the examining rooms clean and free of odor?
Yes
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Was it easy to find parking at this provider's office?
Yes, it was convenient
Would you recommend this animal hospital to others?
I Already Have
by Anonymous xxx.xxx.36.178
May 29, 2013
Did you leave the animal hospital feeling satisfied with your visit?
Completely!
Were you able to relax during your appointment?
Yes, I was completely at ease
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Was this veterinarian friendly to your pet?
Extremely friendly, I could really tell his/her love for animals.
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
by Anonymous xxx.xxx.249.28
November 01, 2012
Does this provider remember you and your circumstances at every appointment?
Yes
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Was this veterinarian gentle when caring for your pet?
Unbelievabley gentle, it is very apparant they truly care about pets well-being and comfort
by Anonymous
December 29, 2011
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Garland, TX 75043