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Carrollton West Pet Hospital

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Carrollton West Pet Hospital
Carrollton West Pet Hospital
(7 Reviews)
> Get Phone Number & Directions
3729 Old Denton Road Carrollton, TX 75007
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Consumer Feedback

(7 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Value
2 star average for Value
I am really disappointed on the service my cat received at this facility. My cat has been dealing with a chronic illness for over a year and because the drive from Carrollton to Keller to see his vet became cumbersome, I opted to take him to this facility over the summer. The staff there were nice, but there lack of knowledge or guidance on questions I had was a concern. The Dr. there did perform an exam on my cat (per my request) and knowing about his condition, the result of his exam came back that he was okay. Two weeks later I'm taking him to another vet and his illness has spread/progressed drastically that he has once again become ill. I notified this facility and expressed my concerns. Of course they were apologetic, but no accountability was acknowledged. I advise to all pet owner and animal lovers, please do NOT take your beloved pets to this facility. My cat is my baby and my biggest regret is bring by here. I should have sucked it up and continued to take him to his original vet in Keller, where their service was amazing.
by Catmom xxx.xxx.194.95
October 22, 2019
Had a major problem with one of their long term Personnel. She was very rude as always and I have found another vet to go to because of this. The lady vet was very good I was seeing and I am sorry she will no longer get to help him out.
by JOEM xxx.xxx.92.40
June 27, 2015
Are you going to visit this provider again?
Sure
Does this provider remember you by name?
No, I always have to remind them
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
by Anonymous xxx.xxx.102.19
October 24, 2013
Does this provider have helpful information available online?
Yes
Was it easy to make an appointment with this provider?
Yes
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous xxx.xxx.186.181
October 10, 2013
I suppose their facility is adequate, but Dr. VanAntwerp was very distant, condescending, dismissive, and frankly doesn't seem to like animals much. It is very strange that a person would choose to go into this profession and not at least like animals. It must just be a business to her. I understand that all animals might not be a favorite, but at least being friendly is a good business practice. With so many other quality vet practices in the area, I don't think I would ever choose to return to this one.
by asdf=-09 xxx.xxx.0.32
August 30, 2013
Did this veterinarian fully explain your pet's condition?
Absolutely not. I had no idea what my veterinarian said to me.
Did this animal hospital use current and safe equipment?
Fairly current
Did this provider wear an obnoxious cologne?
Somewhat, it didn't smell very good
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
Did you leave the animal hospital feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.150.205
May 22, 2013
Is this provider's business conveniently located?
Yes, it is very conveniently located
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this veterinarian fully explain your pet's condition?
Yes, I had a clear understanding of my pet's condition
Were the examining rooms clean and free of odor?
Yes
by Anonymous xxx.xxx.242.241
April 02, 2013
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Map and Directions
3729 Old Denton Road, Carrollton, TX 75007