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Small Animal Emergency Clinic

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Small Animal Emergency Clinic
Small Animal Emergency Clinic
(6 Reviews)
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Amarillo, TX 79110
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Consumer Feedback

(6 Reviews)
Service
5 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
I normally do not give a bad review, but this is a must know about this place. My son took his dog there in an emergency situation. They tested the dog positive for parvo and kept her overnight. Charged $500. The next morning when the dog was picked up the verbal instructions were just to take the dog home and give her chicken soup ... really.?.? No written instructions, no medications, no instruction to take the dog to the vet for more hospitalization, NOTHING!!! And yes, the dog passed away during the night at home.
After calling the clinic several times and explaining the heartache we have all experienced not to mention the outrageous prices they've charged , they're in complete denial of any fault of theirs and are not willing to accept responsibility for the death of this sweet dog.
This place only cares about the dollar. Not the dog.
Zero stars ...
by T Stiner xxx.xxx.131.177
October 17, 2017
Would you recommend this animal hospital to others?
I Already Have
Did the veterinarian allow you to stay with your pet at all times?
Absolutely! I was never asked to leave and stayed with my pet the whole time
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
by Anonymous xxx.xxx.35.163
October 05, 2013
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Only with clear directions
by Anonymous xxx.xxx.127.211
September 02, 2012
This place is amazing. They were open on Thanksgiving after our Border Collie mix was attacked by a Bull Terrier. They fixed her up really quick and put us at ease. THANK YOU! It meant the world to us.
by Anonymous
November 24, 2011
Was this animal hospital's staff friendly?
Yes, they went above and beyond
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
by Anonymous
September 30, 2011
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this veterinarian fully explain your pet's condition?
Absolutely, I knew exactly what my pet had and what treatment options were available.
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous
June 05, 2011
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Amarillo, TX 79110