From the first day that I walked into the Nashboro Animal Hospital, I was treated as a family member. The amount of compassion, professionalism, and dedication that my family received (and still continues to receive) is rivaled by none in any industry. When I brought my cat Mollie to them for help, they welcomed us with more than just a diagnosis. They offered support, care, constant phone calls updating me on her progress, and a multitude of hugs. The owner even went above and beyond to stay many hours past closing time to keep a watchful eye on my sickly Mollie, keeping me updated during the entire process.
When it came to the diagnosis, long term care plans and procedures needed in my situation, every member of the staff made it a point to keep me involved. They would explicitly tell me EXACTLY what was needed, and why. If I didn't understand, they would educate me on what was happening to my little Mollie, and how WE were going to treat her together. Their level of honesty was a much needed relief to me, a stubborn cynic.
Every time that there was a test needed or samples sent off, I was notified of the cost upfront. There were no hidden costs nor surprise bills. Every time that I was there, I visited my hurt cat. The staff here are firm believers that pet owners are a priority when in regard to the healing process. I got to visit Mollie everyday, and that is something that I truly appreciate given the circumstances surrounding her stay.
When almost two months had passed since I first stepped foot through their doors, I found myself faced with the most difficult decision that any pet owner will ever have to make. I went to Nashboro Animal Hospital unannounced. There was no phone call, no appointment, no email. I walked in without warning. I was immediately greeted with a hug, and the owner could tell that something was wrong. We immediately began discussing the situation, and our options.
That day was yesterday.
Tonight I'm writing this review with tear-stained cheeks. I'm writing this because amidst all of the sadness I have for my Mollie, I couldn't be happier that I found this specific animal hospital. In over 30 years of pet ownership (cats, dogs, birds, fish, and turtles), I have never received the compassion that they gave me. The facilities are there, and they are clean. The doctors are professional, well versed, and will always answer your questions. What sets this hospital apart from the rest? Their dedication to a legacy that was started 1987 by Dr. Kitty Parker. They are truly "One of a Kind", and they are a much needed establishment in today's world. I will continue to be the best pet owner that I can be, and I will never even consider taking my pets to a different hospital.
by Bryan
xxx.xxx.41.5
May 03, 2014
