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Blue Mountain Animal Clinic

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Blue Mountain Animal Clinic

New Ringgold, PA

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Blue Mountain Animal Clinic
Blue Mountain Animal Clinic
(10 Reviews)
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2077 West Penn Pike New Ringgold, PA 17960
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Consumer Feedback

(10 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
5 star average for Value
Would you recommend this provider to others?
Yes
Were the waiting room chairs comfortable while waiting for your pet?
They were average
Were you satisfied with your appointment with your provider?
Yes
Do you think this provider would be willing to pursue advice from other professionals if they run into a snag in your treatment?
Definitely
Did a staff member acknowledge or greet you when you entered?
Definitely
by Anonymous xxx.xxx.13.98
August 23, 2014
I would never recommend them to anyone. They were terrible. The chairs in the waiting room were the cheap plastic kind. My back started to hurt while I was waiting. Every time I come in for an appointment, and throughout the appointment, I'm always having to remind them who I am and what my circumstances are. It's very frustrating. I was only allowed to stay with my pet for part of the appointment, which I really didn't like very much because it gives my pet anxiety to be in a room filled with strangers. Very expensive and didnt even check an injured paw I had asked about a few times.
by Doby xxx.xxx.12.103
May 31, 2014
We tried this place 3-4 times. The vet and nurse are nice to our dog, but need immediate brush up on everyday conversational manners. Everytime we go there we are spoken to very slowly and with patronizing disdain, the way you would speak to a toddler. I want to say, "we are perfectly competent adults, please speak normally." The spikey haired nurse has a serious interrupting problem. Everytime I tried to speak, she blurted over my sentence and cut me off- talking over me as if I couldn't possibly have anything important to say. She did it 3 times in a row. The 4th time she tried, I was determined to just finish one sentence and kept talking. She actually continued speaking overtop of me, and it was totally awkward and RUDE. Its a simple thing, but should not be overlooked. The vet/nurse is not automatically more deserving of respect than the customer. It would be worth it to drive further to visit an office where the educated medical professionals know how to talk to their customers with some courtesy. Also, if you are going there for one problem expect to pay for two or three. Several times there, we have just been assigned medication for our dog without it even being discussed with us first. We will be going to a new vet.
by Anonymous xxx.xxx.100.210
May 10, 2013
Was this provider's staff friendly?
Yes
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
by Anonymous xxx.xxx.233.240
January 19, 2013
Was the waiting area spacious?
Yes, extremely spacious
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Does this veterinarian offer emergency after-hour services?
No, they encourage you to just go to another emergency vet
by Anonymous
March 06, 2012
They have a huge selection of medication available for pets and fully explain the benefits and possible side effects that each one presents. They also provide flea protection by the month, if you prefer to buy it that way. It's such a great place. They were very sympathetic to my situation, and made me feel cared for. I knew that I could count on them at all times. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered.
by Anonymous
November 28, 2011
The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. They make sure to treat all their clients equally and without favoritism. I've always hated it when I've seen favoritism going on at other places I've visited. It's nice that it doesn't happen here. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. Their office was the absolute perfect temperature. It was so nice to be able to get out of the weather outside and sit in a relaxing, comfortable office. I also used to work here when it first opened and was employed there for four years. I won't go anywhere else.
by Anonymous
November 22, 2011
Are you going to visit this provider again?
Sure
Does this provider offer flexible appointment times?
Yes
Did this provider rush your appointment?
No
by Anonymous
September 15, 2011
Did this provider answer all of your questions?
Some were answered
Did this provider prominently display their diplomas or business license?
Yes
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
by Anonymous
September 14, 2011
I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. There's nothing worse than having to wait on hold for a half an hour just to get someone to talk to you. I didn't experience any unnecessary pain during my visit, and I was amazed at how much better I felt after I left. The restrooms at this office were spotless. It smelled amazing in there and looked immaculate. Just as a side note, this business is really conveniently located and is close to everything. It is right off and freeway and close to all kinds of shops. I was able to do my shopping for the week right after my appointment.
by Anonymous
August 13, 2011
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Map and Directions
2077 West Penn Pike, New Ringgold, PA 17960