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Animal Medical Clinic
Animal Medical Clinic
(7 Reviews)
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Hookstown, PA 15050
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Consumer Feedback

(7 Reviews)
Service
5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
5 star average for Staff
Recommended
4 star average for Recommended
Value
1 star average for Value
After our kitten was given routine injections and was having a reaction to them that afternoon at home, they refused to see us and we nearly lost her. We were forced to take her to an unfamiliar vet and we have been going there ever since. I used to be a vet tech at this very facility before the doctor took over. I was treated like I had no clue what I was talking about. Very disrespectful.
by Nala15 xxx.xxx.43.179
June 21, 2018
We have been taking our pets to this clinic for 20 years, but we will not be returning because of the way we were treated yesterday by the doctor. Our beloved kitty suffered from kidney failure, dementia, incontinence, and was very uncomfortable from joint pain. She was 19 years old. We made the difficult decision to end her life with dignity because she was suffering. The nurse was very kind when we discussed the reasons for our decision, but the doctor didn't even address us in full sentences ("Eating? Drinking?") and examined her for 5 minutes. Even though she did perk up a bit when the doctor was in the room, our kitty was clearly underweight and suffering. The vet said "Well, she doesn't look done to me! Let's try some pain meds to see if she perks up." She was 19 years old - pain meds would have only delayed the inevitable. It was time to make the right decision for our cat, and it would have been appreciated if the doctor respected our wishes. When I paid the bill, I realized that she charged us an exam fee for the 5 minutes that she treated us and our decision with disrespect. It really seemed to us that she wanted to prolong our kitty's life so we would have to come back and pay another exam fee when she didn't improved. Her mind is clearly on the money and we will not bring another pet to suffer at her hand. If I could rate this doctor lower than one star, I would. We really liked the previous vet at this clinic, and the current doctor is a joke in comparison to him.
by Alicia Mader xxx.xxx.48.186
August 26, 2014
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Tracey xxx.xxx.9.26
March 27, 2012
Was this provider's office too loud?
No, it wasn't too loud
Does this provider treat every client equally?
Yes, they don't show favoritism
by Anonymous
February 21, 2012
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous
February 05, 2012
When your pet had to stay in overnight care did this veterinarian call you with follow-ups when they promised they would?
Absolutely, they usually call more times than they say they promised. I was fully informed the whole time.
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
by Anonymous
January 09, 2012
Did they follow up with you after your appointment?
Yes.
Did this provider use excessive foul language?
No
Was this veterinarian friendly?
Yes
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
by Anonymous
October 19, 2011
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Hookstown, PA 15050