The staff here is super rude and not welcoming at all. They would rather talk amongst themselves than to any clients! The chairs in the waiting area are pretty average. Not super deluxe but not horribly uncomfortable either. This veterinarian seems to have a pretty basic level of knowledge for simple procedures, but practically none for complicated procedures. I'm not sure I would want to be in their care if my pet had a serious illness. Their pricing was outrageously high. I was shocked and appalled at how much the bill was when it was time to pay. The veterinarian wouldn't even allow me to stay with my pet the whole time. They took my terrified pet to a different room and I couldn't go with for some reason. My pet would have been much calmer If they had allowed me to go.I had an emergency last year where my kitten run under my recliner when my wife rocked down. She had a head injury so we rushed her to Dr. harts. They told us their was nothing they could do but put her down. After a while of crying with my wife in the waiting room we signed the papers allowing them to do so. Then my wife wanted to be with her while they put her to sleep. The girl ran to the back and then came back a few seconds later and said that she could be saved but it would cost $800 just for her to stay the night. So why did they lie to us and let us think that we had to kill our own cat? They said that they knew we wouldn't have enough money to pay so we could sign her over to them and they would save her and find her a new home.....but we can't adopt her. So If you want lied to of to have to choose to let your animal live and never see it again or let it die then this is your place. I would not recommend Dr Harts a.k.a. Dr Death to anybody.
It was so nice to arrive and see many fully qualified staff members. I've gone to some places that were very understaffed and I've never had a good experience. This place had a great staff though, and I'll definitely be going back. They didn't pressure me to buy anything I didn't need, which I really appreciated. I've been to other places that pressured me to buy stuff and it always made me very uneasy. Their prices were very fair. The level of care you get for the price is good. Although this is an "emergency" vet, they do not rush through the care or belittle any of your concerns.It is a great after-hours service.