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Westbrook Veterinary Clinic

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Westbrook Veterinary Clinic
Westbrook Veterinary Clinic
(9 Reviews)
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1 Howell St. Walton, NY 13856
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Consumer Feedback

(9 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
2.5 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
Dr. Plantz and staff have always been very nice, very helpful. We had to call the doctor late one night due to an emergency with our dog, and he was right there - no problem. When our dog later had a stroke, one of the staff actually made a house call to check on her.

They only complaint I would have is with the prices of medicine, etc., and can't be sure how much of this is their office or the pharmaceutical companies.
by Elizabeth xxx.xxx.68.92
August 21, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Not if my life depended on it
by Janet Martin xxx.xxx.224.173
July 29, 2012
Was it easy to make an appointment with this provider?
Yes
Did this provider have reasonable prices?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
by Anonymous xxx.xxx.180.163
March 31, 2012
Did this provider have an entertaining selection of waiting room magazines?
Yes
Were the kennels and holding areas clean?
Yes, they were spotless
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Were the waiting room chairs comfortable at this animal hospital?
Average
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous
October 15, 2011
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was it easy to find parking at this provider's office?
Yes, it was convenient
Were you able to relax during your appointment?
Yes
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
by Anonymous
September 01, 2011
They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. They don't offer emergency after-hour services, which is frustrating because in an emergency I want to be able to see someone I trust. I feel like they go out of their way to accommodate my schedule. I always get the appointment time I want.
by Anonymous
May 17, 2011
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Was this veterinarian compassionate when your pet was sick?
They were incredible. They consoled me and even gave me a hug.
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider pressure you to purchase any unnecessary products during your visit?
Somewhat
by Anonymous
April 29, 2011
Are you going to visit this provider again?
Without a doubt!
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
by Anonymous
April 28, 2011
They always go above and beyond to help me with anything I need. They never complain about anything, and I know I can always count on them. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan. I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something.
by Anonymous
March 31, 2011
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Map and Directions
1 Howell St., Walton, NY 13856