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Troy Veterinary Hospital

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Troy Veterinary Hospital
Troy Veterinary Hospital
(6 Reviews)
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Troy, NY 12180
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Consumer Feedback

(6 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
1.5 star average for Value
Would you recommend this animal hospital to others?
I Already Have
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this veterinarian answer all of your questions?
Every question I had was answered thoroughly
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
by Anonymous xxx.xxx.93.135
April 03, 2013
The veterinarians, the vet technicians, vet assistants, reception and kennel staff have all been professional and welcoming. Whenever I make an appointment, I'm always confident that they're going to be ready for me at my scheduled time. I am also sure that if I had an emergency they would see me right away. One time during a downpour, I watched one of the veterinarians come out to the family's car and administer medications because the dog was so infirm that it could not come into the building. The veterinarians have explained alternative approaches and all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan. The charges are far less than our past vet practice and the quality of service better. One example is subcutaneous fluid packs for our cat. At our past practice the cost for fluid, needles and lines was 3 times the amount. For the same product, the cost is $33 compared to $100. I feel that the veterinarians know that they have two customers, the owner and the pet. and they treat both equally and with great care. I was so impressed with Doctor Engel's first exam of our dog. She came in the room and immediately sat down on the floor with him and made him feel comfortable. Dr. Shaw has worked with both our cats. Our one cat was known as an 'attack cat' to any vet staff that worked with her. Dr. Shaw came in the room and sat down with the cat and handled her without any issues. She also suggested a simple solution to an issue with this cat that saved us thousands of dollars and probably the life of the cat. We have had no complaints but am sure that they take every complaint very seriously and strive to ensure that clients leave satisfied with their visit each and every time. They made the extra effort to make sure every question and concern I had was addressed.
by happy client xxx.xxx.134.123
January 30, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.208.18
September 12, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.104.130
September 07, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Did this provider rush your appointment?
No
by Anonymous xxx.xxx.130.94
March 24, 2012
Did this provider have reasonable prices?
Not at all, they were ridiculous!
Was it easy to make an appointment with this provider?
Practically Impossible
Were the restrooms clean at this provider's office?
They weren't that clean, but weren't filthy
Does this provider offer flexible appointment times?
Absolutely Not! My appointment always conflicts with my schedule
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
by Anonymous
June 14, 2011
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Troy, NY 12180